a Chapter 11 MANAGERIAL DROBBI NS E01T10 ACOULTER COMMUNICATION AND INFORMATION TECHNOLOGY ©Prentice Hall,2002 11-1
Chapter 11 MANAGERIAL COMMUNICATION AND INFORMATION TECHNOLOGY © Prentice Hall, 2002 11-1
Learning Objectives You should learn to: Explain the barriers to effective interpersonal communication and how to overcome them Contrast the different organizational communication flows and networks Describe two developments in information technology that have had a significant impact on managerial communication -Discuss how information technology affects organizations ©Prentice Hall,2002 11-2
You should learn to: – Explain the barriers to effective interpersonal communication and how to overcome them – Contrast the different organizational communication flows and networks – Describe two developments in information technology that have had a significant impact on managerial communication – Discuss how information technology affects organizations 11-2 © Prentice Hall, 2002 Learning Objectives
Learning Objectives (cont.) You should learn to: -Define communication Explain the interpersonal communication process Describe the factors on which the different communication methods can be evaluated,and on what the choice of communication method depends Tell how nonverbal communication affects managers ©Prentice Hall,.2002 11-3
Learning Objectives (cont.) You should learn to: – Define communication – Explain the interpersonal communication process – Describe the factors on which the different communication methods can be evaluated, and on what the choice of communication method depends – Tell how nonverbal communication affects managers © Prentice Hall, 2002 11-3
Understanding Managerial Communication What is Communication? The transfer and understanding of meaning if no information has been conveyed,communication has not occurred 一 everything that a manager does involves communicating effective communication does not equal agreement ineffective communication is the basis for many managerial problems interpersonall communication occurs between people organizational communication-all the patterns, networks,and systems of communication in an organi☑ation ©Prentice Hall,.2002 11-4
Understanding Managerial Communication What is Communication? – The transfer and understanding of meaning • if no information has been conveyed, communication has not occurred – everything that a manager does involves communicating • effective communication does not equal agreement • ineffective communication is the basis for many managerial problems – interpersonal communication - occurs between people – organizational communication - all the patterns, networks, and systems of communication in an organization © Prentice Hall, 2002 11-4
Process Of Interpersonal Communication Elements of the Process -mexge-expresses the purpose of the communication encoding-converting the message in symbolic form affected by the skills,attitudes,and knowledge of the sender,and by the culture of the organization chaanel-medium for conveying the message decodfing-retranslating symbols into a message affected by personal characteristics of the receiver aoke-disturbances that interfere with the transmission, receipt,or feedback of a message message itself and channel can distort communications feedback also subject to same sources of noise ©Prentice Hal,2002 11-5
Process Of Interpersonal Communication Elements of the Process – message - expresses the purpose of the communication – encoding - converting the message in symbolic form • affected by the skills, attitudes, and knowledge of the sender, and by the culture of the organization – channel - medium for conveying the message – decoding - retranslating symbols into a message • affected by personal characteristics of the receiver – noise - disturbances that interfere with the transmission, receipt, or feedback of a message • message itself and channel can distort communications • feedback also subject to same sources of noise © Prentice Hall, 2002 11-5