management ninth edition STEPHEN P.ROBBINS MARY COULTER 斯蒂芬p罗宾斯 玛丽库尔特 Chapter 15 Understanding 第15章 Groups and Teams 理解群体与团队 PEARSON 2007 Prentice Hall,Inc. PowerPoint Presentation by Charlie Cook All rights reserved. The University of WestAlabama
ninth edition STEPHEN P. ROBBINS PowerPoint Presentation by Charlie Cook The University of West Alabama MARY COULTER © 2007 Prentice Hall, Inc. All rights reserved. Understanding Groups and Teams 理解群体与团队 Chapter 15 第15章 斯蒂芬·p·罗宾斯 玛丽·库尔特
LEARNING OUTLINE要点概览 Follow this Learning Outline as you read and study this chapter. 根据以下要点概览阅读和学习本章 Understanding Groups理解群体 ·Define the different types of groups.定义群体的不同类型 Describe the five stages of group development. ·描述群体发展的五个阶段 Explaining Work Group Behavior解释工作群体的行为 Explain the major components that determine group performance and satisfaction. ·解释决定群体绩效和满意度的主要因素 Discuss how roles,norms,conformity,status systems,group size, and group cohesiveness influence group behavior. 。1 详述角色、规范与遵从、地位系统、群体规模和群体内聚力是如何影响群 体行为的 Explain how group norms can both help and hurt an organization. ·解释群体规范对组织的利与弊 Define groupthink and social loafing. ·定义群体思维和社会惰化 2007 Prentice Hall,Inc.All rights reserved. 15-2
© 2007 Prentice Hall, Inc. All rights reserved. 15–2 L E A R N I N G O U T L I N E 要点概览 Follow this Learning Outline as you read and study this chapter. 根据以下要点概览阅读和学习本章 Understanding Groups 理解群体 • Define the different types of groups. 定义群体的不同类型 • Describe the five stages of group development. • 描述群体发展的五个阶段 Explaining Work Group Behavior 解释工作群体的行为 • Explain the major components that determine group performance and satisfaction. • 解释决定群体绩效和满意度的主要因素 • Discuss how roles, norms, conformity, status systems, group size, and group cohesiveness influence group behavior. • 详述角色、规范与遵从、地位系统、群体规模和群体内聚力是如何影响群 体行为的 • Explain how group norms can both help and hurt an organization. • 解释群体规范对组织的利与弊 • Define groupthink and social loafing. • 定义群体思维和社会惰化
LEARNING OUTLINE(cont'd) 要点概览（续） Follow this Learning Outline as you read and study this chapter. 根据以下要点概览阅读和学习本章 Explaining Work Group Behavior(cont'd) 解释工作群体的行为（续） Describe the relationships between group cohesiveness and productivity.描述群体内聚力和生产率的关系 Discuss how conflict management influences group behavior. ·详述冲突管理如何影响群体行为 Tell the advantages and disadvantages of group decision making. 明群体决策的优点与缺点 Creating Effective Teams创造高效团队 ·Compare groups and teams.比较群体和团队 Explain why teams have become so popular in organizations. ·解释为什么团队在组织中如此普遍 Describe the four most common types of teams. ·描述四种最普通的团队 2007 Prentice Hall,Inc.All rights reserved. 15-3
© 2007 Prentice Hall, Inc. All rights reserved. 15–3 L E A R N I N G O U T L I N E (cont’d) 要点概览（续） Follow this Learning Outline as you read and study this chapter. 根据以下要点概览阅读和学习本章 Explaining Work Group Behavior (cont’d) 解释工作群体的行为（续） • Describe the relationships between group cohesiveness and productivity. 描述群体内聚力和生产率的关系 • Discuss how conflict management influences group behavior. • 详述冲突管理如何影响群体行为 • Tell the advantages and disadvantages of group decision making. 说 明群体决策的优点与缺点 Creating Effective Teams 创造高效团队 • Compare groups and teams. 比较群体和团队 • Explain why teams have become so popular in organizations. • 解释为什么团队在组织中如此普遍 • Describe the four most common types of teams. • 描述四种最普通的团队
LEARNING OUTLINE(cont'd) 要点概览（续） Follow this Learning Outline as you read and study this chapter. 根据以下要点概览阅读和学习本章 Creating Effective Teams(cont'd) 解释工作群体的行为（续） List the characteristics of effective teams. ·列出高效团队的特征 Current Challenges in Managing Teams 当前管理团队的挑战 Discuss the challenges of managing global teams ·详述管理全球团队的挑战 Explain the role of informal(social)networks in managing teams. ·解释非正式（社会）网络对管理团队的作用 2007 Prentice Hall,Inc.All rights reserved. 15-4
© 2007 Prentice Hall, Inc. All rights reserved. 15–4 L E A R N I N G O U T L I N E (cont’d) 要点概览（续） Follow this Learning Outline as you read and study this chapter. 根据以下要点概览阅读和学习本章 Creating Effective Teams (cont’d) 解释工作群体的行为（续） • List the characteristics of effective teams. • 列出高效团队的特征 Current Challenges in Managing Teams 当前管理团队的挑战 • Discuss the challenges of managing global teams • 详述管理全球团队的挑战 • Explain the role of informal (social) networks in managing teams. • 解释非正式（社会）网络对管理团队的作用
Understanding Groups理解群体 ·Group群体 Two or more interacting and interdependent individuals who come together to achieve specific goals. >两个或两个以上相互作用、相互依赖的个体，为实现特定的目标而组合在一起的 集合体 >Formal groups正式群体 Work groups defined by the organization's structure that have designated work assignments and tasks. 。由组织建立的工作群体，有着明确的分工和具体的工作任务 -Appropriate behaviors are defined by and directed toward organizational goals. 一恰当的行为取决于组织的目的，直接指向组织目标 >Informal groups非正式群体 Groups that are independently formed to meet the social needs of their members. ·自然独立形成的群体，满足组织成员的社会需求 2007 Prentice Hall,Inc.All rights reserved. 15-5
© 2007 Prentice Hall, Inc. All rights reserved. 15–5 Understanding Groups 理解群体 • Group 群体 ➢ Two or more interacting and interdependent individuals who come together to achieve specific goals. ➢ 两个或两个以上相互作用、相互依赖的个体，为实现特定的 目标而组合在一起的 集合体 ➢ Formal groups 正式群体 ❖ Work groups defined by the organization’s structure that have designated work assignments and tasks. ❖ 由组织建立的工作群体，有着明确的分工和具体的工作任务 – Appropriate behaviors are defined by and directed toward organizational goals. – 恰当的行为取决于组织的目的，直接指向组织目标 ➢ Informal groups 非正式群体 ❖ Groups that are independently formed to meet the social needs of their members. ❖ 自然独立形成的群体，满足组织成员的社会需求