Questions (1)What are consumer rights? (2) How many consumer rights do you enjoy?
Questions • (1) What are consumer rights? • (2) How many consumer rights do you enjoy?
The outlines The definition and The categories characteristics of and contents of consumer rights consumer rights
The definition and characteristics of consumer rights The categories and contents of consumer rights The outlines
1. The definition and characteristics of consumer rights 1.1 Definition of consumer rights 1.1.1 Definition of consumer Consumer refer to the individuals who buy, use goods or accept services for their life need The characteristics of the consumer (1)subject: individuals, not organization CASE: university buy some chocolates
1. The definition and characteristics of consumer rights • 1.1 Definition of consumer rights • 1.1.1 Definition of consumer • Consumer refer to the individuals who buy、use goods or accept services for their life need. • The characteristics of the consumer: • (1)subject: individuals, not organization. • CASE: university buy some chocolates
(2)purpose: for life need, not for production or business CASE: a person buy gun Thinking: something can be used for daily life, but they can be used in production or business too. E.G printer \car \corn\meat
• (2) purpose: for life need, not for production or business • CASE: a person buy gun • Thinking: something can be used for daily life, but they can be used in production or business too. • E. G printer\car\corn\meat
1.1.2 the concept of consumer rights Consumer rights, refer to consumer enjoy rights that are confirmed and protected by the laws and regulations The first person who put forward the concept of consumer rights systematically is the American President Kennedy. On March 15, 1962, he first proposed the famous four rights of consumers
• 1.1.2 the concept of consumer rights • Consumer rights, refer to consumer enjoy rights that are confirmed and protected by the laws and regulations. • The first person who put forward the concept of consumer rights systematically is the American President Kennedy. • On March 15, 1962, he first proposed the famous "four rights" of consumers