16 Organizational S Conflict, Politics/AA/ and Change OThe McGraw-Hill Companies. Inc, 2000
16-1 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Organizational Conflict, Politics, and Change 16
16-2 Organizational Conflict Conflict exists in situations where goals, interests or values of people are incompatible and they block other's efforts to achieve their goals Some level of conflict is inevitable given the wide range of goals in a firm. Some conflict is good for organizational performance Too much causes managers to spend much time responding to conflict " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 2000
16-2 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Organizational Conflict Conflict exists in situations where goals, interests or values of people are incompatible and they block other’s efforts to achieve their goals. Some level of conflict is inevitable given the wide range of goals in a firm. ◼ Some conflict is good for organizational performance. ◼ Too much causes managers to spend much time responding to conflict
16-3 Conflict and Organizational Performance Figure 16.1 High B EEe LOwA C Level of conflict High " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 2000
16-3 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Conflict and Organizational Performance Low Low Level of Conflict High Low High Level of Organizational Performance B A C Figure 16.1
16-4 Types of Conflict Interpersonal Conflict: between individuals based on differing goals or values Intragroup Conflict: occurs within a group or team Intergroup Conflict: occurs between 2 or more teams or groups Managers play a key role in resolution of this conflict Interorganizational Conflict: occurs across organizations a Managers in one firm may feel another is not behaving ethically " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 2000
16-4 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Types of Conflict Interpersonal Conflict: between individuals based on differing goals or values. Intragroup Conflict: occurs within a group or team. Intergroup Conflict: occurs between 2 or more teams or groups. ◼ Managers play a key role in resolution of this conflict Interorganizational Conflict: occurs across organizations. ◼ Managers in one firm may feel another is not behaving ethically
16-5 Types of Conflict Figure 16.2 Conflict Inter- Interpersonal Intragroup Intergroup organizational win/MeGraw-Hill CThe McGraw-Hill Companies, Inc, 2000
16-5 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Types of Conflict Conflict Interpersonal Intragroup Intergroup Interorganizational Figure 16.2