→Key Terms Customer Satisfaction customer satisfaction:customer's perception of the degree to which the customer's requirements(3.1.2)have been fulfilled 顾客满意：顾客对其要求已被满足的程度的感 受 缝谢外冷餐多大是
>Key Terms Nonconformity nonconformity:non-fulfilment to a requirement (3.1.2) 不合格：未满足要求(3.1.2) 缝谢外冷餐多大是
→Key Terms Defect defect:non-fulfilment of a requirement (3.1.2)related to an intended or specified use 缺陷：未满足与预期或规定用途有关的要求 (3.1.2) 雒谢外冷餐多大是
>Philosophies of Quality Gurus 朱兰：“质量螺旋曲线”Juran:“Quality Spire” 适用性Fitness 市场调研 顾客 售同服冬 首销 检验 R&D 市场调研 过控制 产品设计 工选择 设施 采购 供方 链贵外冷餐多大是
>Philosophies of Quality Gurus Trilogy质量三步曲 ■ Quality planning质量计划 ■Quality control质量控制 ·Quality improvement质量改进 雒谢外冷餐多大是