《管理学》课程PPT教学课件（Management, 7th Edition）Chapter 14 FOUNDATIONS OF BEHAVIOR

Sample Attitude Survey Please answer each of the following statements using the following rating scale: 5=Strongly agree 4=Agree 3=Undecided 2=Disagree 1=Strongly disagree Statement Rating 1.This company is a pretty good place to work. 2.I can get ahead in this company if I make the effort. 3.This company's wage rates are competitive with those of other companies. 4.Employee promotion decisions are handlled fairly. 5.I understand the various fringe benefits the company offers. 6.My job makes the best use of my abilities. 7.My workload is challenging but not burdensome. 8.I have trust and confidence in my boss. 9.I feel free to tell my boss what I think. 10.I know what my boss expects of me. Source:Based on T.Lammers,"The Essential Employee Survey,"Inc.December 1992,pp.159-61. ©Prentice Hall,2002 14-11

Sample Attitude Survey © Prentice Hall, 2002 14-11

Attitudes (cont. Satisfaction-Productivity Controversy -traditional belief was that happy workers were productive workers research evidence suggests that if satisfaction has a positive influence on productivity,it is small 一 contingency factors have clarified the relationship between satisfaction and productivity effect of environmental factors that constrain employee behavior research designs do not permit conclusions about cause and effect ©Prentice Hall,2002 14-12

Attitudes (cont.) Satisfaction-Productivity Controversy – traditional belief was that happy workers were productive workers – research evidence suggests that if satisfaction has a positive influence on productivity, it is small – contingency factors have clarified the relationship between satisfaction and productivity • effect of environmental factors that constrain employee behavior – research designs do not permit conclusions about cause and effect © Prentice Hall, 2002 14-12