The Control Process (cont.) How We Measure (cont.) wrtttien reporis-often more comprehensive and concise than oral reports usually easy to file and retrieve comprehensive control efforts should use all four approaches ©Prentice Hall,2002 18-11
The Control Process (cont.) How We Measure (cont.) – written reports - often more comprehensive and concise than oral reports • usually easy to file and retrieve – comprehensive control efforts should use all four approaches © Prentice Hall, 2002 18-11
The Control Process (cont.) What We Measure what we measure more critical than how we measure control criteria applicable to any management situation: employee satisfaction,absenteeism,and turnover keeping costs within budgets control system needs to recognize the diversity of activities some activities difficult to measure in quantifiable terms most activities can be grouped into some objective segments that can be measured when objective measures are not available,should rely on subjective measures ©Prentice Hall,2002 18-12
What We Measure – what we measure more critical than how we measure – control criteria applicable to any management situation: • employee satisfaction, absenteeism, and turnover • keeping costs within budgets – control system needs to recognize the diversity of activities – some activities difficult to measure in quantifiable terms • most activities can be grouped into some objective segments that can be measured • when objective measures are not available, should rely on subjective measures The Control Process (cont.) © Prentice Hall, 2002 18-12