《管理学》课程PPT教学课件（Management, 7th Edition）Chapter 20 CONTROLLING FOR ORGANIZATIONAL PERFORMANCE

Why Is Measuring Organizational Performance Important? Better Increased Ability Asset To Provide Management Customer Value Why Measure Organizational Performance? Improved Measures of Impact on Organizational Organizational Knowledge Reputation ©Prentice Hall,2002 20-6

Why Is Measuring Organizational Performance Important? Increased Ability To Provide Customer Value Better Asset Management Impact on Organizational Reputation Improved Measures of Organizational Knowledge Why Measure Organizational Performance? © Prentice Hall, 2002 20-6

Organizational Performance (cont. Measures of Organizational Performance Organizational Productivity produetviny-overall output of goods or services produced divided by the inputs needed to generate that output -output measured by sales revenue input measured by the costs of acquiring and transforming the organizational resources into outputs organizational productivity-a measure of how efficiently employees do their work ©Prentice Hall,2002 20-7

Organizational Performance (cont.) Measures of Organizational Performance – Organizational Productivity • productivity - overall output of goods or services produced divided by the inputs needed to generate that output –output measured by sales revenue –input measured by the costs of acquiring and transforming the organizational resources into outputs • organizational productivity - a measure of how efficiently employees do their work © Prentice Hall, 2002 20-7