Nork Group Behavior工作群体的行为 Internal Variables Affecting Group Behavion ·影响群体行为的内部变量 >The individual abilities of the group's members >群体成员的能力 >The size of the group群体的规模 >The level of conflict群体内部的冲突水平 >The internal pressures on members to conform to the group's norms >成员遵从群体规范的内在压力 2007 Prentice Hall,Inc.All rights reserved. 15-11
© 2007 Prentice Hall, Inc. All rights reserved. 15–11 Work Group Behavior 工作群体的行为 • Internal Variables Affecting Group Behavior • 影响群体行为的内部变量 ➢The individual abilities of the group’s members ➢群体成员的能力 ➢The size of the group 群体的规模 ➢The level of conflict 群体内部的冲突水平 ➢The internal pressures on members to conform to the group’s norms ➢成员遵从群体规范的内在压力
Conditions Affecting Group Behavior 影响群体行为的条件 External(Organizational)Conditions Internal Group Variables ·外部（组织的）条件 ·内部组织变量 >Overall strategy总体战略 >Individual competencies and traits >Authority structures权力结构 of members >Formal regulations正式的规章制度 >群体成员的个人能力和特质 >Available organizational resources >Group structure >可获得的组织资源 >群体结构 >Employee selection criteria >Size of the group >人事录用标准 >组织规模的大小 Performance management (appraisal) Cohesiveness and the level of system intragroup conflict >组织绩效管理系统 群体内部的冲突水平 >Organizational culture Internal pressures on members to conform o the group's norms >组织文化 >成员遵从群体规范的内在压力 >General physical layout >总体空间布局 2007 Prentice Hall,Inc.All rights reserved. 15-12
© 2007 Prentice Hall, Inc. All rights reserved. 15–12 Conditions Affecting Group Behavior 影响群体行为的条件 • External (Organizational) Conditions • 外部（组织的）条件 ➢ Overall strategy 总体战略 ➢ Authority structures 权力结构 ➢ Formal regulations正式的规章制度 ➢ Available organizational resources ➢ 可获得的组织资源 ➢ Employee selection criteria ➢ 人事录用标准 ➢ Performance management (appraisal) system ➢ 组织绩效管理系统 ➢ Organizational culture ➢ 组织文化 ➢ General physical layout ➢ 总体空间布局 • Internal Group Variables • 内部组织变量 ➢ Individual competencies and traits of members ➢ 群体成员的个人能力和特质 ➢ Group structure ➢ 群体结构 ➢ Size of the group ➢ 组织规模的大小 ➢ Cohesiveness and the level of intragroup conflict ➢ 群体内部的冲突水平 ➢ Internal pressures on members to conform o the group’s norms ➢ 成员遵从群体规范的内在压力
Group Structure 群体 ·Role角色 >The set of expected behavior patterns attributed to someone who occupies a given position in a social unit that assist the group in task accomplishment or maintaining group member satisfaction. >在一个社会单元中，人们对于占据特定位置的个体所期望的一 套行为模式，这些角色指向任务的完成或指向维持群体成员的 满意度。 >Role conflict:experiencing differing role expectations >角色冲突：体验到不同角色期望的分歧 >Role ambiguity:uncertainty about role expectations >角色模糊：角色期望的不确定 2007 Prentice Hall,Inc.All rights reserved 15-13
© 2007 Prentice Hall, Inc. All rights reserved. 15–13 Group Structure 群体 • Role 角色 ➢ The set of expected behavior patterns attributed to someone who occupies a given position in a social unit that assist the group in task accomplishment or maintaining group member satisfaction. ➢ 在一个社会单元中，人们对于占据特定位置的个体所期望的一 套行为模式，这些角色指向任务的完成或指向维持群体成员的 满意度。 ➢ Role conflict: experiencing differing role expectations ➢ 角色冲突：体验到不同角色期望的分歧 ➢ Role ambiguity: uncertainty about role expectations ➢ 角色模糊：角色期望的不确定
Group Structure(cont'd)群体结构 (续) ·Norms规范 >Acceptable standards or expectations that are shared by the group's members. >群体成员共同认可的标准或期望 ·Common types of norms规范的通常类型 >Effort and performance努力与业绩 Output levels,absenteeism,promptness, socializing 冬产出水平、矿工、工作效率、社交 >Dress着装 >Loyalty忠诚度 2007 Prentice Hall,Inc.All rights reserved. 15-14
© 2007 Prentice Hall, Inc. All rights reserved. 15–14 Group Structure (cont’d) 群体结构 （续） • Norms 规范 ➢Acceptable standards or expectations that are shared by the group’s members. ➢群体成员共同认可的标准或期望 • Common types of norms 规范的通常类型 ➢Effort and performance 努力与业绩 ❖Output levels, absenteeism, promptness, socializing ❖产出水平、矿工、工作效率、社交 ➢Dress 着装 ➢Loyalty 忠诚度