management ninth edition STEPHEN P.ROBBINS MARY COULTER Chapter Decision-Making:The Essence of the Manager's Job 定决策：管理者工作的实 第6章质 PEARSON 2007 Prentice Hall,Inc. PowerPoint Presentation by Charlie Cook All rights reserved. The University of WestAlabama
ninth edition STEPHEN P. ROBBINS PowerPoint Presentation by Charlie Cook The University of West Alabama MARY COULTER © 2007 Prentice Hall, Inc. All rights reserved. Decision-Making: The Essence of the Manager’s Job 制定决策：管理者工作的实 质 Chapter 6 第6章
LEARNING OUTLINE要点概览 Follow this Learning Outline as you read and study this chapter. 按如下概要学习本章。 The Decision-Making Process决策制定过程 Define decision and decision-making process. ·定义决策和决策制定过程。 Describe the eight steps in the decision-making process. ·描述决策制定过程的八个步骤。 The Manager as Decision Maker作为决策者的管理者 Discuss the assumptions of rational decision making. ·详述理性决策的假设。 Describe the concepts of bounded rationality,satisficing,and escalation of commitment. ·描述有限理性、满意和承诺升级的概念。 Explain intuitive decision making. ·解释直觉决策。 Contrast programmed and nonprogrammed decisions. ·比较程序化和非程序化决策。 2007 Prentice Hall,Inc.All rights reserved. 6-2
© 2007 Prentice Hall, Inc. All rights reserved. 6–2 L E A R N I N G O U T L I N E要点概览 Follow this Learning Outline as you read and study this chapter. 按如下概要学习本章。 The Decision-Making Process决策制定过程 • Define decision and decision-making process. • 定义决策和决策制定过程。 • Describe the eight steps in the decision-making process. • 描述决策制定过程的八个步骤。 The Manager as Decision Maker作为决策者的管理者 • Discuss the assumptions of rational decision making. • 详述理性决策的假设。 • Describe the concepts of bounded rationality, satisficing, and escalation of commitment. • 描述有限理性、满意和承诺升级的概念。 • Explain intuitive decision making. • 解释直觉决策。 • Contrast programmed and nonprogrammed decisions. • 比较程序化和非程序化决策
LEARNING OUTLINE(cont'd)要点概览（续） Follow this Learning Outline as you read and study this chapter. 按如下概要学习本章。 The Manager as Decision Maker(cont'd)作为决策者的管理者 Contrast the three decision-making conditions. ·比较决策制定的三个条件。 Explain maximax,maximin,and minimax decision choice approaches. ·解释最大最大、最大最小和最小最大三种决策选择的准则。 Describe the four decision making styles. ·描述决策制定的四种风格。 Discuss the twelve decision-making biases managers may exhibit. ·详述管理者可能表现出来的12种决策制定的偏见。 Describe how manager can deal with the negative effects of decision errors and biases. ·描述管理者如何应对决策错误和偏见的负面影响。 Explain the managerial decision-making model. ·解释管理上的决策制定模型。 2007 Prentice Hall,Inc.All rights reserved
© 2007 Prentice Hall, Inc. All rights reserved. 6–3 L E A R N I N G O U T L I N E (cont’d)要点概览 (续) Follow this Learning Outline as you read and study this chapter. 按如下概要学习本章。 The Manager as Decision Maker (cont’d)作为决策者的管理者 • Contrast the three decision-making conditions. • 比较决策制定的三个条件。 • Explain maximax, maximin, and minimax decision choice approaches. • 解释最大最大、最大最小和最小最大三种决策选择的准则。 • Describe the four decision making styles. • 描述决策制定的四种风格。 • Discuss the twelve decision-making biases managers may exhibit. • 详述管理者可能表现出来的12种决策制定的偏见。 • Describe how manager can deal with the negative effects of decision errors and biases. • 描述管理者如何应对决策错误和偏见的负面影响。 • Explain the managerial decision-making model. • 解释管理上的决策制定模型
LEARNING OUTLINE(cont'd)要点概览（续） Follow this Learning Outline as you read and study this chapter. 按如下概要学习本章。 Decision Making for Today's World当今世界决策的制定 Explain how managers can make effective decisions in today's world. ·解释在当今世界中管理者如何制定有效决策。 List six characteristics of an effective decision-making process. ·列出有效的决策制定过程的六个特点。 Describe the five habits of highly reliable organizations. ·描述高度可靠性组织的五个特点。 2007 Prentice Hall,Inc.All rights reserved. 6-4
© 2007 Prentice Hall, Inc. All rights reserved. 6–4 L E A R N I N G O U T L I N E (cont’d)要点概览 (续) Follow this Learning Outline as you read and study this chapter. 按如下概要学习本章。 Decision Making for Today’s World当今世界决策的制定 • Explain how managers can make effective decisions in today’s world. • 解释在当今世界中管理者如何制定有效决策。 • List six characteristics of an effective decision-making process. • 列出有效的决策制定过程的六个特点。 • Describe the five habits of highly reliable organizations. • 描述高度可靠性组织的五个特点
Decision Making制定决策 ·Decision决策 >Making a choice from two or more alternatives. >在两个或者更多的方案中做出选择。 ·The Decision-Making Process决策制定过程 >Identifying a problem and decision criteria and allocating weights to the criteria. >识别决策问题和确定决策标准，以及为每个决策标准分配权重。 >Developing,analyzing,and selecting an alternative that can resolve the problem. >开发、分析和选择备选方案，这些方案能够解决问题。 >Implementing the selected alternative.实施备择方案。 >Evaluating the decision's effectiveness.评估决策结果。 2007 Prentice Hall,Inc.All rights reserved. 6-5
© 2007 Prentice Hall, Inc. All rights reserved. 6–5 Decision Making制定决策 • Decision决策 ➢ Making a choice from two or more alternatives. ➢ 在两个或者更多的方案中做出选择。 • The Decision-Making Process决策制定过程 ➢ Identifying a problem and decision criteria and allocating weights to the criteria. ➢ 识别决策问题和确定决策标准，以及为每个决策标准分配权重。 ➢ Developing, analyzing, and selecting an alternative that can resolve the problem. ➢ 开发、分析和选择备选方案，这些方案能够解决问题。 ➢ Implementing the selected alternative.实施备择方案。 ➢ Evaluating the decision’s effectiveness.评估决策结果