Organizational Behavior and Management Sixth Edition lvanceyich Matteson
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved
CHAPTER 9 Intergroup Conflicts and Negotiations exPLain the contemporary perspective on conflict DISTINGUISH between functional and dysfunctional conflict oDISCUSS why intergroup conflict occurs OIDENTIFY several consequences of dysfunctional and Intergroup contlict DESCRIBE five approaches for managing conflict through resolution dISCUSs how increased globalization has changed negotiating tactics .DISTINGUISH between win-win and win-lose negotiation IDENTIFY the major types of third-party negotiations
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 9 C H A P T E R Intergroup Conflicts and Negotiations ⚫EXPLAIN the contemporary perspective on conflict. ⚫DISTINGUISH between functional and dysfunctional conflict. ⚫DISCUSS why intergroup conflict occurs. ⚫IDENTIFY several consequences of dysfunctional and intergroup conflict. ⚫DESCRIBE five approaches for managing conflict through resolution. ⚫DISCUSS how increased globalization has changed negotiating tactics. ⚫DISTINGUISH between win-win and win-lose negotiation. ⚫IDENTIFY the major types of third-party negotiations
9-3 Contemporary Perspective on Intergroup Conflict CONFLICT FUNCTIONAL DYSFUNCTIONAL Confrontation between groups Confrontation or interaction that enhances and benefits the between groups that harms the organizations performance organization or hinders the achievement of organizational goals Mcgraw-hillarwin Copyright@ 2002 by The McGraw-Hill Companies, Inc. All rights reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 9-3 Contemporary Perspective on Intergroup Conflict CONFLICT FUNCTIONAL Confrontation between groups that enhances and benefits the organization’s performance. DYSFUNCTIONAL Confrontation or interaction between groups that harms the organization or hinders the achievement of organizational goals
9-4 Stages of Conflict PERCEIVED Cognitive awareness FELT Emotional involvement MANIFEST Acted upon Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 9-4 FELT Emotional involvement Stages of Conflict MANIFEST Acted upon PERCEIVED Cognitive awareness
9-5 Causes of Intergroup Conflict Worker Interdependence INTERGROUP Goal Differences CONFLICT Perceptual Differences Mcgraw-hillarwin Copyright o 2002 by The McGraw-Hill Companies, Inc. Allrgnits reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 9-5 Causes of Intergroup Conflict INTERGROUP CONFLICT Perceptual Differences Goal Differences Worker Interdependence