Organizational Behavior and Management Sixth Edition lvanceyich Matteson
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved
CHAPTER 14 Decision Making CONTRAST programmed with nonprogrammed decisions IDENTIFY the steps in the decision-making process dIScUSs priority setting dESCRibE the conditions governing alternative- outcomes relationships .eXPLain the role of behavioral influences on decision making COMPARE individual and group decision making IDENTIFY Specific techniques for stimulating creativity
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 14 C H A P T E R Decision Making ⚫CONTRAST programmed with nonprogrammed decisions. ⚫IDENTIFY the steps in the decision-making process. ⚫DISCUSS priority setting. ⚫DESCRIBE the conditions governing alternativeoutcomes relationships. ⚫EXPLAIN the role of behavioral influences on decision making. ⚫COMPARE individual and group decision making. ⚫IDENTIFY specific techniques for stimulating creativity
14-3 Types of Decisions Programmed|制upm Repetitive and routine Novel and unstructured decisions and where a decisions required for definitive procedure is unique and complex developed to handle them. management problems. Mcgraw-hillarwin Copyright o 2002 by The McGraw-Hill Companies, Inc. All rights reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 14-3 Types of Decisions Repetitive and routine decisions and where a definitive procedure is developed to handle them. Novel and unstructured decisions required for unique and complex management problems
Attributes of of Decisions o Decisions should be thought of as a means rather than enas o Decisions are the organizational mechanism through which an attempt is made to achieve a desired state o Decisions are in effect, an organizational response to a problem o every decision is the outcome of a dynamic process influenced by many forces Mcgraw-hillarwin Copyright@ 2002 by The McGraw-Hill Companies, Inc. All rights reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 14-4 Attributes of of Decisions ⚫ Decisions should be thought of as a means rather than ends. ⚫ Decisions are the organizational mechanism through which an attempt is made to achieve a desired state. ⚫ Decisions are, in effect, an organizational response to a problem. ⚫ Every decision is the outcome of a dynamic process influenced by many forces
14-5 A Rational Decision-Making Process Establishing Problem specific goals and identification and Establishing objectives and definition Revise priorities measuring results Revise Evaluation of Consideration Development of alternative alternative of causes Revise solutions Revise solutions Solution Selection Implementation Follow-up Revise Revise Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 14-5 A Rational Decision-Making Process Establishing specific goals and objectives and measuring results Problem identification and definition Establishing priorities Revise Revise Consideration of causes Development of alternative solutions Evaluation of alternative Revise Revise solutions Implementation Follow-up Revise Revise Solution Selection