Organizational Behavior and Management Sixth Edition lvanceyich Matteson
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved
CHAPTER 13 corruricatic exPLAiN the elements in the communication process compare the four major directions of communication DESCRIBE the role played by interpersonal communication in organizations oDISCUSS multicultural communication ODENTIFY Significant barriers to effective communication DESCRIbe ways in which communication in organizations can be improved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 13 C H A P T E R Communication ⚫EXPLAIN the elements in the communication process. ⚫COMPARE the four major directions of communication. ⚫DESCRIBE the role played by interpersonal communication in organizations. ⚫DISCUSS multicultural communication. ⚫IDENTIFY significant barriers to effective communication. ⚫DESCRIBE ways in which communication in organizations can be improved
13-3 Communication Defined The transmission of information and understanding through the use of common symbols from one person to another Common symbols may be o Verbal e Nonverbal ● Direction may be Up and down (vertical Across( Horizontal Down and across Diagonal Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 13-3 Communication Defined The transmission of information and understanding through the use of common symbols from one person to another. ⚫ Common symbols may be ⚫ Verbal ⚫ Nonverbal ⚫ Direction may be ⚫ Up and down (Vertical) ⚫ Across (Horizontal) ⚫ Down and across (Diagonal)
The Communication Process Who says what in what way. to whom Communicator Message Medium Receiver Feedback … ith what effect Mcgraw-hillarwin Copyright o 2002 by The McGraw-Hill Companies, Inc. All/its reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 13-4 The Communication Process Communicator Who… Feedback ….with what effect Receiver to whom…. Medium in what way…. Message says what…
13-5 How Communication Works o Experts suggest that effective communication is the result of a common understanding between o The communicator ° The receiver o The word communication is derived from the latin communis meaning common 99 Mcgraw-hillarwin Copyright o 2002 by The McGraw-Hill Companies, Inc. All/its reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 13-5 How Communication Works ⚫Experts suggest that effective communication is the result of a common understanding between: ⚫The communicator ⚫The receiver ⚫The word communication is derived from the Latin communis, meaning “common