3-6 Understanding Work Behavior abilities o a persons talent to perform a mental or physical task o Generally stable over time skills o A learned talent that a person has acquired to perform a task o Change over time as ones training and experiences change Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 3-6 Understanding Work Behavior Abilities ⚫ A person’s talent to perform a mental or physical task ⚫ Generally stable over time Skills ⚫ A learned talent that a person has acquired to perform a task ⚫ Change over time as one’s training and experiences change
3-7 Emotional Intelligence(EQ) Emotional Intelligence Involves The ability to understand individuals to act wisely in human relations . Eo abilities in five areas Self-awareness Managing emotions Motivating oneself Empath Handling relationships Mcgraw-hillarwin Copyrighte200byrheMcmoHicomynmis,meArghbrservet
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 3-7 Emotional Intelligence (EQ) Emotional Intelligence Involves: •The ability to understand individuals to act wisely in human relations •EQ abilities in five areas: Self-awareness Managing emotions Motivating oneself Empathy Handling relationships