12-16 Coaching Everyday interaction of helping another employee improve his or her understanding of the work and improve performance Tips on How to Coach and Lead o Practice active listening Support learning o Move from easy to hard skills Set goals Provide tactful feedback Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 12-16 Coaching Everyday interaction of helping another employee improve his or her understanding of the work and improve performance. Tips on How to Coach and Lead ⚫Practice active listening. ⚫Support learning. ⚫Move from easy to hard skills. ⚫Set goals. ⚫Provide tactful feedback
12-17 Multicultural Leadership Overall, in the global context, an inability exists to generalize the leadership needed to be effective Cross-Cultural Research suggests That: Leadership attributes associated with successful leadership results vary across cultures(e.g, Bass et al. Leadership style in countries exhibiting one set of cultural dimensions culture may be counterproductive in those exhibiting other sets(e.g, Hofstede) Serious doubts exist regarding the generalizability or transferability of good leadership across national and cultural boundaries Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 12-17 Multicultural Leadership Overall, in the global context, an inability exists to generalize the leadership needed to be effective. Cross-Cultural Research Suggests That: ⚫ Leadership attributes associated with successful leadership results vary across cultures (e.g., Bass et al.) ⚫ Leadership style in countries exhibiting one set of cultural dimensions culture may be counterproductive in those exhibiting other sets (e.g., Hofstede) ⚫ Serious doubts exist regarding the generalizability or transferability of good leadership across national and cultural boundaries
12-18 Multicultural Leadership Bass Proposed Seven Factors Linked to Cross-Cultural Leadership effectiveness: Preferred awareness Actual awareness Submissiveness Reliance on others Favoring of group decision-making Concern for human relations. ooperative peer relations. Leader skills and abilities comprise only one variable in the leadership context. Mcgraw-hillarwin Ne C Copyright o 2002 by The McGraw-Hill Companies, Inc. Allnglnts reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 12-18 Multicultural Leadership Bass Proposed Seven Factors Linked to Cross-Cultural Leadership Effectiveness: Preferred awareness. Actual awareness. Submissiveness. Reliance on others. Favoring of group decision-making. Concern for human relations. Cooperative peer relations. Leader skills and abilities comprise only one variable in the leadership context
CHAPTER 13 corruricatic exPLAiN the elements in the communication process compare the four major directions of communication DESCRIBE the role played by interpersonal communication in organizations oDISCUSS multicultural communication ODENTIFY Significant barriers to effective communication DESCRIbe ways in which communication in organizations can be improved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 13 C H A P T E R Communication ⚫EXPLAIN the elements in the communication process. ⚫COMPARE the four major directions of communication. ⚫DESCRIBE the role played by interpersonal communication in organizations. ⚫DISCUSS multicultural communication. ⚫IDENTIFY significant barriers to effective communication. ⚫DESCRIBE ways in which communication in organizations can be improved
12-20 Communication Defined The transmission of information and understanding through the use of common symbols from one person to another Common symbols may be o Verbal e Nonverbal ● Direction may be ● Up and down( Vertical Across( Horizontal Down and across Diagonal Mcgraw-hillarwin Copyright @2002 by The McGraw-Hill Companies, Inc. All rights reserved
McGraw-Hill/Irwin Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 12-20 Communication Defined The transmission of information and understanding through the use of common symbols from one person to another. ⚫ Common symbols may be ⚫ Verbal ⚫ Nonverbal ⚫ Direction may be ⚫ Up and down (Vertical) ⚫ Across (Horizontal) ⚫ Down and across (Diagonal)