New or Enhanced Functionality Business Benefits Self-Service(continued) Equipment card enables employees to monitor their own equipment and allows them to initiate repair requests for their equipment used by employees own equipment. Employee bank information is extended by the International Decreases cost of salary transfers to foreign banking organizations Bank Account Number a Employees can change their own communication and office Reduces the administrative burden of maintaining personnel data data within the "who is who"service and select a person a> s Ensures more accurate employee information directly from an organizational chart to get personal de The SAP Manager Self-Service Application e Supports managers in their proactive role even more effectively The manager self-service tool set has been redesigned to be fully consistent with the role-based control and work a Provides managers with better control and transparency on overall team, project, and budget situation as well as staffing process center paradigm, providing distinct work centers for team, Idget, project, and planning as well as a work overview to sup- a Improves productivity and reduces training needs a For all roles where work centers are offered (including manager self-service), the new portal content directory-based service map offers an intuitive and guided approach for the user especially when using new applications a Team viewer has been extended to support managers in a Helps to significantly accelerate approval processes and lower Maintaining position requirements Is or her Triggering personnel change requests Performing self-service activities on behalf of their employees requests and assessing candidates(integrates winthesition Performing recruiting activities such as initiating requi SAP E-Recruiting application) Overseeing the current headcount situation within their a Self-service for compensation planning and approval are Enables easier adaptation at less cost and improved usability low available in SAP standard front-end technology( Web Dynpro). Equipment management provides information about physi inventory in the area of responsibility as well as monitors to e Ensures awareness of equipment assigned to transferred employees ack cost centers and internal orders a Supports managers in proactively keeping track of their area of a Approval processes replace paper forms with electronic approval processes for shopping carts, purchase requisitions, responsibility purchase orders, and travel requests Express planning is a self-service application where users can a Makes budgeting and planning process more efficient by including work at their own pace with minimal training effort. The plan- a status overview for planners, such as managers, and for planning ning guidelines are included for reference into this single point supervisors, such as business unit analysts of entry for planning, which integrates different applications and services and includes a structured presentation of various e Increases user productivity by enhanced planning coordination tasks in a guided procedure ("road map"). Users can enter this application directly through e-mail or work item. Organizations Supports setting up collaborative planning rounds
11 New or Enhanced Functionality Business Benefits Self-Service (continued) • Equipment card enables employees to monitor their own equipment and allows them to initiate repair requests for their own equipment. • Employee bank information is extended by the International Bank Account Number. • Employees can change their own communication and office data within the “who is who” service and select a person directly from an organizational chart to get personal details. • Reduces the administrative burden to track and maintain working equipment used by employees • Decreases cost of salary transfers to foreign banking organizations • Reduces the administrative burden of maintaining personnel data • Ensures more accurate employee information The SAP Manager Self-Service Application • The manager self-service tool set has been redesigned to be fully consistent with the role-based control and work center paradigm, providing distinct work centers for team, budget, project, and planning as well as a work overview to support managers in these areas of responsibility. • For all roles where work centers are offered (including manager self-service), the new portal content directory–based service map offers an intuitive and guided approach for the user – especially when using new applications. • Team viewer has been extended to support managers in: – Maintaining position requirements – Maintaining a successor for his or her position – Triggering personnel change requests – Performing self-service activities on behalf of their employees – Performing recruiting activities such as initiating requisition requests and assessing candidates (integrates with the SAP E-Recruiting application) – Overseeing the current headcount situation within their areas of responsibility • Self-service for compensation planning and approval are now available in SAP standard front-end technology (Web Dynpro). • Equipment management provides information about physical inventory in the area of responsibility as well as monitors to track cost centers and internal orders. • Approval processes replace paper forms with electronic approval processes for shopping carts, purchase requisitions, purchase orders, and travel requests. • Express planning is a self-service application where users can work at their own pace with minimal training effort. The planning guidelines are included for reference into this single point of entry for planning, which integrates different applications and services and includes a structured presentation of various tasks in a guided procedure (“road map”). Users can enter this application directly through e-mail or work item. Organizations can integrate their own custom-developed applications and services. • Supports managers in their proactive role even more effectively • Provides managers with better control and transparency on overall team, project, and budget situation as well as staffing process • Improves productivity and reduces training needs • Helps to significantly accelerate approval processes and lower administrative costs • Enables easier adaptation at less cost and improved usability • Supports equipment life-cycle management • Ensures awareness of equipment assigned to transferred employees • Supports managers in proactively keeping track of their area of responsibility • Makes budgeting and planning process more efficient by including a status overview for planners, such as managers, and for planning supervisors, such as business unit analysts • Increases user productivity by enhanced planning coordination and monitoring • Supports setting up collaborative planning rounds
End-User Service Delivery(continued) New or Enhanced Functionality Business Benefits Self-Service(continued) Project self-service relies on Collaboration Projects(cProjects suite, Providing an appealing, easy-to-use interface for project leads and project team members. Please refer to the end of this table (last paragraph in"Support for Role-Based Access") for further information anagement of Employee Interactions Employee interaction center(EIC) helps employees and HR a Increases employee satisfaction as it makes it easy to ensure that staff interact more efficiently through a central point of contact each employee receives prompt, personalized answers to issues for HR requests. Employees have access to a single, unified source or requests, resulting in increased employee satisfaction. It also of information, and ElC agents and HR staff can easily access ensures that HR employees have access to the tools and informa- information and tools to deliver consistent, personalized services tion needed to deliver high-quality service. across multiple communication channels ElC functionality includes: a Contact management provides functions that allow HR staf Reduces HR costs and increases productivity by providing HR generalists with the tools they need to resolve issues quickly on to manage and process all information about employee requests first contact. As a result, HR employees have more freedom to as well as track contact history focus on strategic, value-added initiatives with a greater potential a Activity and case management enables HR staff to record impact on the bottom line and process each procedural step and follow-up activity for individual employee requests. In addition, it helps HR staff to combine related requests into a single follow-up procedure, a Improves service levels as it provides managers with tools to which improves overall staff efficien monitor the contact-center environment in real time, allowing them to react immediately to meet business needs and define the Knowledge management provides the HR department with way that information requests are routed through the enterprise telligence to improve contact-handling efficiency This increased insight and responsiveness helps organizations and expedite resolution of employee requests. maintain the highest service levels for HR Analytics provides analytical functions that help managers identify opportunities to increase efficiency and employee tisfaction, optimize the interaction center's efficiency, evaluate a Workflow management supports escalation and routing rules to help managers define which supervisors, support staff, and departments should receive various incoming requests. This functionality ensures that service commitments are fulfilled as quickly and efficiently as possible Alerts and scripting provide functions that notify HR staff of open requests and guide them through business processes that comply with corporate standards a Authentication call of self-services allows EIC agents to execute self-service transactions on behalf of employees
12 End-User Service Delivery (continued) New or Enhanced Functionality Business Benefits Self-Service (continued) Project self-service relies on Collaboration Projects (cProjects) suite, providing an appealing, easy-to-use interface for project leads and project team members. Please refer to the end of this table (last paragraph in “Support for Role-Based Access”) for further information. Management of Employee Interactions Employee interaction center (EIC) helps employees and HR staff interact more efficiently through a central point of contact for HR requests. Employees have access to a single, unified source of information, and EIC agents and HR staff can easily access information and tools to deliver consistent, personalized services across multiple communication channels. EIC functionality includes: • Contact management provides functions that allow HR staff to manage and process all information about employee requests as well as track contact history. • Activity and case management enables HR staff to record and process each procedural step and follow-up activity for individual employee requests. In addition, it helps HR staff to combine related requests into a single follow-up procedure, which improves overall staff efficiency. • Knowledge management provides the HR department with enterprise intelligence to improve contact-handling efficiency and expedite resolution of employee requests. • Analytics provides analytical functions that help managers identify opportunities to increase efficiency and employee satisfaction, optimize the interaction center’s efficiency, evaluate return on investment (ROI), and ultimately reduce costs. • Workflow management supports escalation and routing rules to help managers define which supervisors, support staff, and departments should receive various incoming requests. This functionality ensures that service commitments are fulfilled as quickly and efficiently as possible. • Alerts and scripting provide functions that notify HR staff of open requests and guide them through business processes that comply with corporate standards. • Authentication call of self-services allows EIC agents to execute self-service transactions on behalf of employees. • Increases employee satisfaction as it makes it easy to ensure that each employee receives prompt, personalized answers to issues or requests, resulting in increased employee satisfaction. It also ensures that HR employees have access to the tools and information needed to deliver high-quality service. • Reduces HR costs and increases productivity by providing HR generalists with the tools they need to resolve issues quickly on first contact. As a result, HR employees have more freedom to focus on strategic, value-added initiatives with a greater potential impact on the bottom line. • Improves service levels as it provides managers with tools to monitor the contact-center environment in real time, allowing them to react immediately to meet business needs and define the way that information requests are routed through the enterprise. This increased insight and responsiveness helps organizations maintain the highest service levels for HR
New or Enhanced Functionality usiness Ben Support for Role-Based Access Business Unit Analyst Role(Financials In general, role-based functionality within my SAP ERP enhances Provides monitors to track aggregate key figures for a business usability and employee productivity by providing the following unit and identify budget overruns, postings that exceed a advant given threshold, and unusual postings a Offers hierarchical reports to help visualize the relationships a Central point of access based on user roles between profit centers, cost centers, and orders in the business Relevant budget, Process, and decision information -always unit and to facilitate navigation through large numbers of available for faster decision making items, such as information for multiple cost centers Information"pushed out"to ensure that employees are better informed Compensation Specialist Role(Human Capital Management) a Integrated knowledge management, which helps employees find enable a Developing, promoting, and administering effective compensa relevant structured and unstructured information more quickly tion policies aimed at increasing the companys competitiveness on the labor market n Administering long-term incentive plans s Setting up and working on budgets for compensation reviews ariable pay, and stock options Surveying salary, including participating in salary surveys, porting both job and salary data from different salary survey providers, salary benchmarking by matching internal jobs with external jobs, aging and weighting of market data, and defining market composite results HR Administrator Role(Human Capital Management) a Provides central role for the implementation of a shared-service a Provides central point of access to all relevant information center concept in HR and tools that support administration employees Facilitates work for hr administrators and makes them much Offers enhanced master-data maintenance with faster more productive through improved user interface a Provides valuable insight into performance and costs of HR a Allows customization of the employee profile screen for profes- sional users, granting access to detailed employee information a Allows HR administrators to better support occasional roles, s Offers fast content search through high volumes of employee such as manager and employee a Enables collaboration with the entire organization through real tegration a Includes universal work list with work items classified according to specific tasks, priorities, approvals, pending items, or even a Includes a process browser for detailed search on closed and Enables of processes
13 New or Enhanced Functionality Business Benefits Support for Role-Based Access Business Unit Analyst Role (Financials) • Provides monitors to track aggregate key figures for a business unit and identify budget overruns, postings that exceed a given threshold, and unusual postings • Offers hierarchical reports to help visualize the relationships between profit centers, cost centers, and orders in the business unit and to facilitate navigation through large numbers of items, such as information for multiple cost centers Compensation Specialist Role (Human Capital Management) enables: • Developing, promoting, and administering effective compensation policies aimed at increasing the company’s competitiveness on the labor market • Administering long-term incentive plans • Setting up and working on budgets for compensation reviews such as merit increases, bonuses, variable pay, and stock options • Surveying salary, including participating in salary surveys, importing both job and salary data from different salary survey providers, salary benchmarking by matching internal jobs with external jobs, aging and weighting of market data, and defining market composite results HR Administrator Role (Human Capital Management) • Provides central point of access to all relevant information and tools that support administration employees • Offers enhanced master-data maintenance with faster navigation • Allows customization of the employee profile screen for professional users, granting access to detailed employee information • Offers fast content search through high volumes of employee data • Enables collaboration with the entire organization through real integration • Includes universal work list with work items classified according to specific tasks, priorities, approvals, pending items, or even automatic responses • Includes a process browser for detailed search on closed and ongoing processes • Enables monitoring of processes In general, role-based functionality within mySAP ERP enhances usability and employee productivity by providing the following advantages: • Central point of access based on user roles • Relevant budget, process, and decision information – always available for faster decision making • Information “pushed out” to ensure that employees are better informed • Integrated knowledge management, which helps employees find relevant structured and unstructured information more quickly • Provides central role for the implementation of a shared-service center concept in HR • Facilitates work for HR administrators and makes them much more productive through improved user interface • Provides valuable insight into performance and costs of HR processes • Allows HR administrators to better support occasional roles, such as manager and employee
End-User Service Delivery(continued) New or Enhanced Functionality Business Benefits Support for Role-Based Access (continued) Buyer Role(Procurement and Logistics Executio Shortens lead times and increases supply chain efficiency Provides overview of the current workload and delivery quality a Provides decision support Executes cor ding functions such as source determination purchase requisition conversion, and creation of requests for a Supports purchaser's responsiveness on supplier's online order acknowledgements in a workflow-driven way a Offers access to reporting functions Invoicing Clerk Role(Procurement and Logistics Execution) a Streamlines invoice verification by delivering a high degree a Enables monitoring of electronically incoming invoices and process automation associated exceptions( front end of the invoice management Offers various workflow and communication functions to resolve exceptions that can occur during invoice preprocessing a Provides access to appropriate reporting functions such as ent overview Supplier Access Role(Procurement and Logistics Execution) Improves supplier collaboration and speeds up procurement a Provides self-service functions to suppliers without their own ocesses eve n if suppliers de not have an ERP system stem, thereby streamlining procurement processes and a Gives suppliers instant access to documents, such as requests for quotation, purchase orders, shipping notifications, and confirmations and invoices; supports associated activities and reporting requirements Plant or Production Manager Role and Production a Supports the execution of production plans on time and within Supervisor Role(Product Development and Manufacturing) budget by providing the means to detect and resolve production a Provides overview of the current status of key performance problems quickly and proactively indicators a Delivers exception alerts a Offers real-time event management a Enables easy access to integrated decision support Maintenance Technician Role(Product Development and a Reduces time spent for information exchange and improves Manufacturing quality of maintenance work Provides overview for orders and notification technical-object details a Enables technical structure view with the option to access a Offers recording of orders, notifications, and confirmations, including after-event order recording for emergency work a Provides easy access to analyses and reporting
14 End-User Service Delivery (continued) New or Enhanced Functionality Business Benefits Support for Role-Based Access (continued) Buyer Role (Procurement and Logistics Execution) • Provides overview of the current workload • Provides decision support • Executes corresponding functions such as source determination, purchase requisition conversion, and creation of requests for quotation • Supports purchaser’s responsiveness on supplier’s online order acknowledgements in a workflow-driven way • Offers access to reporting functions Invoicing Clerk Role (Procurement and Logistics Execution) • Enables monitoring of electronically incoming invoices and associated exceptions (front end of the invoice management application) • Offers various workflow and communication functions to resolve exceptions that can occur during invoice preprocessing • Provides access to appropriate reporting functions such as excessive invoice documents or invoice document overview Supplier Access Role (Procurement and Logistics Execution) • Provides self-service functions to suppliers without their own system, thereby streamlining procurement processes and information exchange • Gives suppliers instant access to documents, such as requests for quotation, purchase orders, shipping notifications, and confirmations and invoices; supports associated activities and reporting requirements Plant or Production Manager Role and Production Supervisor Role (Product Development and Manufacturing) • Provides overview of the current status of key performance indicators • Delivers exception alerts • Offers real-time event management • Enables easy access to integrated decision support Maintenance Technician Role (Product Development and Manufacturing) • Provides overview for orders and notifications, including technical-object details • Enables technical structure view with the option to access further relevant information and services • Offers recording of orders, notifications, and confirmations, including after-event order recording for emergency work • Provides easy access to analyses and reporting • Shortens lead times and increases supply chain efficiency and delivery quality • Streamlines invoice verification by delivering a high degree of process automation • Improves supplier collaboration and speeds up procurement processes even if suppliers do not have an ERP system • Supports the execution of production plans on time and within budget by providing the means to detect and resolve production problems quickly and proactively • Reduces time spent for information exchange and improves quality of maintenance work
New or Enhanced Functionality usiness Ben Support for Role-Based Access(continued) Development Collaboration Role(Product Developmen a Improves partner and supplier relationships and Manufacturing) a Provides a work center for collaboration in product development and design munication with external partners and suppliers, including data export and import to the Collaboration Folders (fOlders)application and browsing of the product structure a Integrates fOlders notifications into the work center's univer rk li Internal Sales Representative Role(Sales and Service) a Improves customer service a Provides overview of the actual workload and priority of routine tasks a Executes corresponding functions such as maintenance of customer master data and additional sales data; preparation and processing of inquiries, quotes, sales orders, and sales contracts; billing process monitoring; and report and analysis preparation a Pushes critical business processes such as"incomplete sales rders"or"expiring quotations"directly to the desktop a Enables access to relevant reporting functions Quality Inspector Role( Corporate Services Minimizes cost of defects and product recalls by significantly a Offers work lists for inspection lots, notifications, tasks, and production orders, including technical object details S, proving the visibility of quality exceptions and enabling a rapid a Allows recording of results, defects, notifications, and a Reduces cost of quality compliance due to integrated functions for corrective and preventive action and documentation a Provides easy access to analyses and reporting Project Self-Service Work Center(Corporate Services)for a Increases transparency of project performance and issues project leads and project team members a Provides an overview of relevant project-related information a Speeds up administrative work around projects and key figures a Offers work lists for projects, tasks, checklist items, and issues; enables triggering of relevant self-services; and grants direct access to cProjects a Covers most common cProjects processes with self-service functions, such as maintaining project tasks and open issues, assigning persons to projects and tasks, and confirming tasks and checklist items or issues a Enables easy access to project evaluations and financial reports
15 New or Enhanced Functionality Business Benefits Support for Role-Based Access (continued) Development Collaboration Role (Product Development and Manufacturing) • Provides a work center for collaboration in product development and design • Supports communication with external partners and suppliers, including data export and import to the Collaboration Folders (cFolders) application and browsing of the product structure • Integrates cFolders notifications into the work center’s universal work list Internal Sales Representative Role (Sales and Service) • Provides overview of the actual workload and priority of routine tasks • Executes corresponding functions such as maintenance of customer master data and additional sales data; preparation and processing of inquiries, quotes, sales orders, and sales contracts; billing process monitoring; and report and analysis preparation • Pushes critical business processes such as “incomplete sales orders” or “expiring quotations” directly to the desktop • Enables access to relevant reporting functions Quality Inspector Role (Corporate Services) • Offers work lists for inspection lots, notifications, tasks, and production orders, including technical object details • Allows recording of results, defects, notifications, and confirmations • Provides easy access to analyses and reporting Project Self-Service Work Center (Corporate Services) for project leads and project team members: • Provides an overview of relevant project-related information and key figures • Offers work lists for projects, tasks, checklist items, and issues; enables triggering of relevant self-services; and grants direct access to cProjects • Covers most common cProjects processes with self-service functions, such as maintaining project tasks and open issues, assigning persons to projects and tasks, and confirming tasks and checklist items or issues • Enables easy access to project evaluations and financial reports • Improves partner and supplier relationships • Improves customer service • Minimizes cost of defects and product recalls by significantly improving the visibility of quality exceptions and enabling a rapid and appropriate response • Reduces cost of quality compliance due to integrated functions for corrective and preventive action and documentation • Increases transparency of project performance and issues • Speeds up administrative work around projects