15-6 Communication ssues Encoding of messages can be done verbally or non verbally Verbal: spoken or written communication Nonverbal: facial gestures, body language, dress Sender and receiver communicate based on their perception e Subjective perception can lead to biases and stereoty pes that hurt communication Effective Managers avoid communicating based on a elief. pre-set bellei " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 2000
15-6 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Communication Issues ◼ Encoding of messages can be done verbally or nonverbally ◆ Verbal: spoken or written communication. ◆ Nonverbal: facial gestures, body language, dress. ◼ Sender and receiver communicate based on their perception. ◆ Subjective perception can lead to biases and stereotypes that hurt communication. ◆ Effective Managers avoid communicating based on a pre-set belief
15-7 Dangers of Ineffective Communication Managers spend most of their time communicating so both they and the subordinates must be effective communicators To be effective Select an appropriate medium for each message There is no onebest " medium e Consider information richness: the amount of information a medium can carry a Medium with high richness can carry much information to aid understanding Is there a need for a paper/electronic trail to provide documentation? " win/MeGraw-HHill CThe McGraw-Hill Companies, Inc, 2000
15-7 Irwin/McGraw-Hill ©The McGraw-Hill Companies, Inc., 2000 Dangers of Ineffective Communication ◼ Managers spend most of their time communicating so both they and the subordinates must be effective communicators. To be effective: ◼ Select an appropriate medium for each message. ◼ There is no one “best” medium. ◆ Consider information richness: the amount of information a medium can carry. ◼ Medium with high richness can carry much information to aid understanding. ◆ Is there a need for a paper/electronic trail to provide documentation?