COURSE TECHNOLOGY Background on Northwest THOM.ON LtACNINIC Airlines(nwa) Northwest Airlines is the worlds fourth largest airline and america's oldest carrier In 2001, NWA had over 53,000 employees worldwide The reservation system used 3, 000 dumb terminals in the early 1990s The reservation process was becoming more complex, and the call centers were losing money THE I T, TERCHER S PET 为弄成 Copyright Course Technolo gy 2001
Copyright Course Technology 2001 6 Background on Northwest Airlines (NWA) • Northwest Airlines is the world’s fourth largest airline and America’s oldest carrier • In 2001, NWA had over 53,000 employees worldwide • The reservation system used 3,000 dumb terminals in the early 1990s • The reservation process was becoming more complex, and the call centers were losing money
COURSE TECHNOLOGY THOM.ON LtACNINIC Background on resnet The reservation system before ResNet was PARS Reservation agents had to use cryptic commands to use the old system all information was on one character-based screen Deregulation and new marketing initiatives complicated the reservation process Call times were increasing THE I T, TERCHER S PET 为弄成 Copyright Course Technolo gy 2001
Copyright Course Technology 2001 7 Background on ResNet • The reservation system before ResNet was PARS • Reservation agents had to use cryptic commands to use the old system • All information was on one character-based screen • Deregulation and new marketing initiatives complicated the reservation process • Call times were increasing
COURSE TECHNOLOG THOM.ON LtACNIPdO FIgure 12-1. Samp le reservation Screen before resnet 2JN-JR下 T JAX/TYO ET*求 ENX/SGL 44559爵而2g95 N芦陋的卜Tssp|4744 芦c,爵hTs2s|744 47的9陷J世芹"9S 州2K9认8454487s 而頂9,Y9的卜RT12s2s4744 THE I T, TERCHER S PET 为弄成 Copyright Course Technolo gy 2001
Copyright Course Technology 2001 8 Figure 12-1. Sample Reservation Screen Before ResNet