Four Functions of Communication 沟通的四项功能 Control Motivation 控制 激励 Functions of Communication 沟通的功能 Information Emotional 信息 Expression 情感传达 2007 Prentice Hall,Inc.All rights reserved. 11-6
© 2007 Prentice Hall, Inc. All rights reserved. 11–6 Four Functions of Communication 沟通的四项功能 Functions of Communication 沟通的功能 Control 控制 Motivation 激励 Emotional Expression 情感传达 Information 信息
Functions of Communication 沟通的作用 ·Control ·控制 >Formal and informal communications act to control individuals'behaviors in organizations. >正式和非正式沟通可控制组织成员的行为 ·Motivation ·激励 >Communications clarify for employees what is to done, how well they have done it,and what can be done to improve performance. >沟通表明了组织的任务，任务完成的进展，如何改进 组织的绩效。 2007 Prentice Hall,Inc.All rights reserved. 11-7
© 2007 Prentice Hall, Inc. All rights reserved. 11–7 Functions of Communication 沟通的作用 • Control • 控制 ➢Formal and informal communications act to control individuals’ behaviors in organizations. ➢正式和非正式沟通可控制组织成员的行为 • Motivation • 激励 ➢Communications clarify for employees what is to done, how well they have done it, and what can be done to improve performance. ➢沟通表明了组织的任务，任务完成的进展，如何改进 组织的绩效
Functions of Communication (cont'd) 沟通的功能（续） Emotional Expression ·情感传达 >Social interaction in the form of work group communications provides a way for employees to express themselves >工作团队是社会交往的主要形式。 ·Information ·信息 Individuals and work groups need information to make decisions or to do their work. >个人和团队需要信息进行决策和开展工作 2007 Prentice Hall,Inc.All rights reserved. 11-8
© 2007 Prentice Hall, Inc. All rights reserved. 11–8 Functions of Communication (cont’d) 沟通的功能（续） • Emotional Expression • 情感传达 ➢Social interaction in the form of work group communications provides a way for employees to express themselves. ➢工作团队是社会交往的主要形式。 • Information • 信息 ➢Individuals and work groups need information to make decisions or to do their work. ➢个人和团队需要信息进行决策和开展工作
Interpersonal Communication 人际沟通 ·Message ·信息 >Source:sender's intended meaning >来源：发送者是信息的来源 ·Encoding ·编码 >The message converted to symbolic form >信息转化为信号形式 ·Channel ·通道 >The medium through which the message travels >信息传递的媒介 ·Decoding ·解码 The receiver's retranslation of the message >接受者对信息的再翻译 ·Noise ·噪声 Disturbances that interfere with communications >沟通中的干扰因素 2007 Prentice Hall,Inc.All rights reserved. 11-9
© 2007 Prentice Hall, Inc. All rights reserved. 11–9 Interpersonal Communication 人际沟通 • Message • 信息 ➢ Source: sender’s intended meaning ➢ 来源：发送者是信息的来源 • Encoding • 编码 ➢ The message converted to symbolic form ➢ 信息转化为信号形式 • Channel • 通道 ➢ The medium through which the message travels ➢ 信息传递的媒介 • Decoding • 解码 ➢ The receiver’s retranslation of the message ➢ 接受者对信息的再翻译 • Noise • 噪声 ➢ Disturbances that interfere with communications ➢ 沟通中的干扰因素
Exhibit 11-1 The Interpersonal Communication Process 图11-1 人际沟通的过程 信息 传播媒介 接受者 Message Medium Receiver 编码 Encoding Decoding 解码 Sender Noise噪声 Message 信息 发送者 Feedback 反馈 2007 Prentice Hall,Inc.All rights reserved. 11-10
© 2007 Prentice Hall, Inc. All rights reserved. 11–10 Exhibit 11–1 The Interpersonal Communication Process 图11–1 人际沟通的过程 信息 传播媒介 接受者 编码 发送者 反馈 噪声 解码 信息