Productivity in Selected U.S Industries ■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■ Communications equipment manufacturing Consumer electronics retail ing mInIn Metal can manufacturing commen ial banks New/used car dealers Movie theaters Air transportation Eating and drinking establishments Funeral services/crematories Grocery stores Cable/pay TV services 020406080100120140160180200220240260280300320340 Productivity Index: [1957-100.01 16
16 Productivity in Selected U.S. Industries
Resource transformation Process ■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■ Operations managers Pln organIze DDT Schedule Control Inputs Transformation Outputs CapItal activities Human resources Materlal customers Infomation
17 Resource Transformation Process
Outputs ■■■■■■ ■■■■■■ ■■■■ ■■ ■■ 目■口■■ Goods Services Tangible Intangible Can be stored Can not be stored Little customer contact Requires customer in providing process contact in providing onger demand cycle process Can serve long distance Shorter demand cycle markets u Limited service areas arger facl cility scales Smaller facilities Easier quality Harder qualit measurement measurement 18
18 Outputs ▪ Goods ▪ Tangible ▪ Can be stored ▪ Little customer contact in providing process ▪ Longer demand cycle ▪ Can serve long distance markets ▪ Larger facility scales ▪ Easier quality measurement ▪ Services ▪ Intangible ▪ Can not be stored ▪ Requires customer contact in providing process ▪ Shorter demand cycle ▪ Limited service areas ▪ Smaller facilities ▪ Harder quality measurement