一、工作分析是企业招聘人员的基础 二、工作分析是企业培训的基础 三、工作分析是企业绩效考核的基础 四、通过工作分析也可以合理的决定报酬 五、为惩戒员工提供合理的基础

未能通过消防员岗位书面考试的黑人求职 者们提出了一项针对“杰克逊维尔市消防局” 的种族歧视诉讼。考试失败使他们无法成为消 防员采取进一步的措施。求职者们争辩说,他 们未能通过测验,仅仅因为这是种族歧视性的 测验,与完成该工作所需要的技能和职责无关 开庭前的关键问题之一是:该考试是不 是以一项恰当地进行的工作分析为基础。那就 是说,该工作分析找到了作为测验之基础的恰 当的工人必要条件吗?

1、以“事”为中心,而不是以“人”为中心 2、只能维持组织的生存,不能保证组织的持续发展 3、忽视人的作用,进而导致缺乏激励的要素

一、人力资源管理的历史与层次 二、人事管理与人力资源管理的区别 三、公共部门人力资源管理的含义 四、人力资源的重要作用 五、由谁来进行人力资源管理

Innovation, Technological Change and Competition Technology refers to the skills, knowledge experience, body of scientific knowledge, tools, computers, machines used in the design and production of goods and services. Ouantum technological change: fundamental shift in technology that results in innovation The Internet and genetic engineering are examples

Operations Management Refers to the management of the production system that transforms inputs into finished goods and services o Production system: the way a firm acquires inputs then converts and disposes outputs oOperations managers: responsible for the transformation process from inputs to outputs Operations management seeks to increase the quality

Information and the Manager e Data raw facts such as the number of customers Information: data arranged in a meaningful fashion Good information possesses these attributes o Information Quality: measures information accuracy and reliabilit

Organizational Conflict Conflict exists in situations where goals, interests or values of people are incompatible and they block other's efforts to achieve their goals Some level of conflict is inevitable given the wide range of goals in a firm Some conflict is good for organizational performance Too much causes managers to spend much time responding to conflict

Importance of Good Communication o Good communication allows a firm to a Learn new skills and technologies a Become more responsive to customers Improve quality of their product or service Foster innovation eFfective communication is needed by all Managers Irwin/McGraw-Hill

Groups. Teams and Effectiveness oGroup: two or more people who interact with each other to accomplish a goal. oTeam: group who work intensively with each other to achieve a specific common goal All teams are groups, BUT, not all groups are teams. o Teams often are difficult to form I Takes time for members to work together. Teams can improve organizational performance Irwin/McGraw-Hill