OPERATIONS MANAGENIENT CTle McGraw-Hill Companies, Inc, 2004
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Chapter 1 Overview: Introduction to the Field CTle McGraw-Hill Companies, Inc, 2004
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OBJECTIVES Operations Management Why Study Operations Management? Production System Defined Operations as a Service Plan of this book Historical Development of OM Current Issues in OM CTle McGraw-Hill Companies, Inc, 2004
©The McGraw-Hill Companies, Inc., 2004 3 • Operations Management • Why Study Operations Management? • Production System Defined • Operations as a Service • Plan of This Book • Historical Development of OM • Current Issues in OM OBJECTIVES
What is Operations Management? Defined Operations management (oM is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services CTle McGraw-Hill Companies, Inc, 2004
©The McGraw-Hill Companies, Inc., 2004 4 What is Operations Management? Defined Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services
Why Study Operations Management? Systematic Approach to Org. Processes Business Education Operations Career Opportunities Management Cross-Functional Applications CTle McGraw-Hill Companies, Inc, 2004
©The McGraw-Hill Companies, Inc., 2004 5 Why Study Operations Management? Business Education Systematic Approach to Org. Processes Career Opportunities Cross-Functional Applications Operations Management