Forces for ChangeForceExamplesInternet chatroomsRetirementSocialofBabyBoomersRiseindiscount and "big box"retailerstrendsIrag-U.S.warOpeningofWorldmarkets in ChinaWaronpoliticsterrorismfollowing9/11/01Management School, Wuhan University of Technology
Forces for Change Social trends Internet chat rooms Retirement of Baby Boomers Rise in discount and “big box” retailers World politics Iraq–U.S. war Opening of markets in China War on terrorism following 9/11/01 Force Examples Management School, Wuhan University of Technology
Planned ChangeManagingChangeGoals of PlannedChangeMaking things differentImproving the abilityPlanned Changeof theorganizationtoadaptto changesActivitiesthatareintentional andin its environmentgoal orientedChanging thebehavior ofChange Agentsindividuals andgroups in thePersonswho act ascatalystsand assume theorganizationresponsibility for managingchange activitiesManagement School, Wuhan University of Technology
Managing Planned Change Change Agents Planned Change Change Making things different Activities that are intentional and goal oriented Persons who act as catalysts and assume the responsibility for managing change activities Management School, Wuhan University of Technology Goals of Planned Change Improving the ability of the organization to adapt to changes in its environment Changing the behavior of individuals and groups in the organization
(2)Resistance to ChangeFormsofResistancetoChangeOvert and immediateVoicing complaints,engagingin job actionsImplicit and deferredLoss of employeeloyaltyand motivation,increasederrorsormistakes,increasedabsenteeismManagement School, Wuhan University of Technology
(2) Resistance to Change Management School, Wuhan University of Technology Forms of Resistance to Change Implicit and deferred Overt and immediate Voicing complaints, engaging in job actions Loss of employee loyalty and motivation, increased errors or mistakes, increased absenteeism
Sources of IndividualResistance toChangeSelectiveFear ofinformationtheprocessingunknown天IndividualResistanceFKHabitSecurityEconomicfactorsManagement School, Wuhan University of Technology
Sources of Individual Resistance to Change Individual Resistance Selective information processing Fear of the unknown Economic factors Habit Management School, Wuhan University of Technology Security
Sources of Organizational Resistance toChangeThreat toexpertiseGroupinertiaStructuralinertiaOrganizationalresistanceThreat toThreattoestablishedestablishedpowerresourcerelationshipsallocationsLimitedfocusof changeManagement Sehool, Wuhan University of Technology
Sources of Organizational Resistance to Change Organizational resistance Structural inertia Limited focus of change Threat to expertise Group inertia Threat to established power relationships Threat to established resource allocations Management School, Wuhan University of Technology