Page xvii Chapter 7 Broadening the scope of TNAs in non-governmental organizations in Mali 120 TNA and competences in the Prison Service 123 Ford Motor Company's Employee Development and Assistance Programme 132 Chapter 8 The psychological contract operates in both directions 147 Appraisal and training in a private hospital 154 Chapter 9 Consulting in a health care environment 172 Post-traumatic stress disorder and bank raids 175 Chapter 10 Negotiation training for an NHS Trust 201 Chapter 11 Personal factors and learning 211 Chapter 13 Trecare NHS Trust:managing diversity 246 Training checklist for diversity 252 BI and diversity 255 Chapter 14 Television and training-big changes for small firms 267 Offshore open learning 272 Computer-based training in accountancy 280 Chapter 15 Negotiating public access to the UK countryside:skills practice section of a 294 three-day training course Creative training design:research methodology training 298 Play and fun:coffee and Sunday papers-'playing with the literature' 302 Visualization,reality and simulation in learning-tree-felling indoors! 303 Chapter 16 University library-Hartlib Papers hypermedia demonstrator project Liverpool John Moores University 器 ESCOM CBT Telemedicine:The Royal College of Surgeons The Volkswagen Group-virtual reality training 317
Page xvii Chapter 7 Broadening the scope of TNAs in non-governmental organizations in Mali 120 TNA and competences in the Prison Service 123 Ford Motor Company's Employee Development and Assistance Programme 132 Chapter 8 The psychological contract operates in both directions 147 Appraisal and training in a private hospital 154 Chapter 9 Consulting in a health care environment 172 Post-traumatic stress disorder and bank raids 175 Chapter 10 Negotiation training for an NHS Trust 201 Chapter 11 Personal factors and learning 211 Chapter 13 Trecare NHS Trust: managing diversity 246 Training checklist for diversity 252 BT and diversity 255 Chapter 14 Television and training–big changes for small firms 267 Offshore open learning 272 Computer-based training in accountancy 280 Chapter 15 Negotiating public access to the UK countryside: skills practice section of a three-day training course 294 Creative training design: research methodology training 298 Play and fun: coffee and Sunday papers–'playing with the literature' 302 Visualization, reality and simulation in learning–tree-felling indoors! 303 Chapter 16 University library–Hartlib Papers hypermedia demonstrator project 309 Liverpool John Moores University 310 ESCOM CBT 312 Telemedicine: The Royal College of Surgeons 316 The Volkswagen Group–virtual reality training 317
Page xvii Chapter1☑ A successful language learning experience 333 Knoll Pharmaceuticals 341 Chapter 18 Outdoor management development programmes 367 British Trust for Conservation Volunteers 370 Chapter 19 Evaluation of training using the focus group method,Kirkpatrick's four 384 levels and the CIRO framework Chapter 20 Benchmarking structured managerial training and development at 401 Dairygold,Ireland Chapter 23 David Matthews:freelance outdoor pursuits instructor and trainer 457 Pinderfields Pontefract Hospitals NHS Trust 461 The Biotechnological and Biological Sciences Research Council(BBSRC) 46) International Youth Hostel Federation(IYHF)-Hostel 2000 470 Case study revisited:David Matthews,outdoor pursuits instructor and 473 trainer
Page xviii Chapter 17 A successful language learning experience 333 Knoll Pharmaceuticals 341 Chapter 18 Outdoor management development programmes 367 British Trust for Conservation Volunteers 370 Chapter 19 Evaluation of training using the focus group method, Kirkpatrick's four levels and the CIRO framework 384 Chapter 20 Benchmarking structured managerial training and development at Dairygold, Ireland 401 Chapter 23 David Matthews: freelance outdoor pursuits instructor and trainer 457 Pinderfields & Pontefract Hospitals NHS Trust 461 The Biotechnological and Biological Sciences Research Council (BBSRC) 467 International Youth Hostel Federation (IYHF)–Hostel 2000 470 Case study revisited: David Matthews, outdoor pursuits instructor and trainer 473
Page xix List of Contributors Ian Andrews runs a successful training and consultancy business developing solutions to people-based issues in a broad range of organizations.A member of the IPD,he offers business realism gained from fifteen years working with all levels in organizations,and current academic thinking through his association with Sheffield Business School. Colin Beard is a senior lecturer at Sheffield Hallam University.He is a writer and trainer specializing in HRD,particularly environmental training,management training,creativity and innovation.He has developed and launched the world's first Outdoor Management Development Masters Degree.He is a Fellow of the IPD. Sue Balderson is a principal lecturer at De Montfort University's graduate School of Business.Previously an HRD practitioner in the NHS,Sue is now involved with national management education and development programmes in that sector,as well as working with some blue chip private sector companies Alan Cattell is the Staff Development Manager and a Lecturer at the University of Bradford School of Health Studies.He is also Chair of the North Yorkshire Branch of the Institute of Personnel and Development
Page xix List of Contributors Ian Andrews runs a successful training and consultancy business developing solutions to people-based issues in a broad range of organizations. A member of the IPD, he offers business realism gained from fifteen years working with all levels in organizations, and current academic thinking through his association with Sheffield Business School. Colin Beard is a senior lecturer at Sheffield Hallam University. He is a writer and trainer specializing in HRD, particularly environmental training, management training, creativity and innovation. He has developed and launched the world's first Outdoor Management Development Masters Degree. He is a Fellow of the IPD. Sue Balderson is a principal lecturer at De Montfort University's graduate School of Business. Previously an HRD practitioner in the NHS, Sue is now involved with national management education and development programmes in that sector, as well as working with some blue chip private sector companies. Alan Cattell is the Staff Development Manager and a Lecturer at the University of Bradford School of Health Studies. He is also Chair of the North Yorkshire Branch of the Institute of Personnel and Development
Page xx Ron Chapman worked originally as a refractory engineer and has been involved in diverse fields of training from the installation of refractory materials in Africa to hotel management in Cornwall.He came to the University of Sheffield in 1995 and worked closely with Professor Chivers in the adult learning field Geoff Chivers is Professor of Continuing Education at the University of Sheffield.He has played a leading role in university-level continuing vocational education for 25 years.He is particularly concerned with the relationship between formal and informal learning,and the role of open and distance learning. Cathie Edwards is a lecturer in Continuing Education at the University of Warwick.She was formerly Course Director for the MEd in Training and Development at the University of Sheffield.Her current research interests include cross-cultural issues in collaborative networked learning,and learning assessment and evaluation. Richard Firth has experience and qualifications in construction.He has worked in the NHS advising on organizational training issues and supporting change.Since 1996 he has been managing the training for a large,acute,NHS Hospital and working as a freelance developer with organizations from the public and private sectors. Cheryl Hunt originally trained as a psychologist and has taught in education and training. She has developed a module on reflective practice for use in continuing professional development,and published widely.She is currently Honorary Secretary of the Standing Conference on University Teaching and Research in the Education of Adults. A Ibarz is a lecturer in modern languages at the Division of Adult Continuing Education, the University of Sheffield.His research interests include learner autonomy,assessment. and the teaching and learning of languages on-line. Dominic Irvine is a Senior Consultant for Pembroke Management Development.Dominic has worked with numerous multinational companies,public sector and voluntary organizations.He has a background in research in both human resource development and strategic management.Dominic has also worked in the leisure industry in a variety of different countries. Jennifer Joy-Matthews is Course Leader for the MSc in Human Resource Management n uhe Uemre researching issues around cognition.She is a Fellow of the IPD
Page xx Ron Chapman worked originally as a refractory engineer and has been involved in diverse fields of training from the installation of refractory materials in Africa to hotel management in Cornwall. He came to the University of Sheffield in 1995 and worked closely with Professor Chivers in the adult learning field. Geoff Chivers is Professor of Continuing Education at the University of Sheffield. He has played a leading role in university-level continuing vocational education for 25 years. He is particularly concerned with the relationship between formal and informal learning, and the role of open and distance learning. Cathie Edwards is a lecturer in Continuing Education at the University of Warwick. She was formerly Course Director for the MEd in Training and Development at the University of Sheffield. Her current research interests include cross-cultural issues in collaborative networked learning, and learning assessment and evaluation. Richard Firth has experience and qualifications in construction. He has worked in the NHS advising on organizational training issues and supporting change. Since 1996 he has been managing the training for a large, acute, NHS Hospital and working as a freelance developer with organizations from the public and private sectors. Cheryl Hunt originally trained as a psychologist and has taught in education and training. She has developed a module on reflective practice for use in continuing professional development, and published widely. She is currently Honorary Secretary of the Standing Conference on University Teaching and Research in the Education of Adults. A Ibarz is a lecturer in modern languages at the Division of Adult Continuing Education, the University of Sheffield. His research interests include learner autonomy, assessment, and the teaching and learning of languages on-line. Dominic Irvine is a Senior Consultant for Pembroke Management Development. Dominic has worked with numerous multinational companies, public sector and voluntary organizations. He has a background in research in both human resource development and strategic management. Dominic has also worked in the leisure industry in a variety of different countries. Jennifer Joy-Matthews is Course Leader for the MSc in Human Resource Management and Human Resource Development at Sheffield Business School. She has designed and delivered training events in the UK, Central America and the Pacific Rim. Jenny is currently researching issues around cognition. She is a Fellow of the IPD
Page xxi Rita Johnston is Senior Lecturer in Education Management at the University of Bath.She has taught and researched human resource management on five continents and co- authored two books.She designed and Directed the first taught Masters Degree in Training and Development in the UK,for which she received a National Training Award on E Keogh is a consultant in the areas of job evaluation and payment systems.She lectures in employment law,induding discrimination at Sheffield Hallam University,De Montfort University,and the University of Sheffield.She is a member of ACAS and was awarded the OBE for services to Industrial Tribunals Maggie McPherson has a background in software training and holds a MSc in IT Learning.She was responsible for the development of the 'Hybrid Manager'MA IT Management programme,and currently manages all aspects of the course offered by the Department of Information Studies at the University of Sheffield. Richard Palmer has twenty-five years HR experience within the food,aerospace and engineering industry.He has worked extensively in training and Total Quality and has written a book of training activities for Total Quality.He has a first degree in Business and Languages and a Masters in Training and Development. Janet Parr lectures in Education,Training and Development at the University of Sheffield on a distance learning Master's Degree,offered in the UK,Eire and Singapore.She began her studies as a mature student and is passionately interested in the experiences of mature women students at all levels of learning. Rob Poell is Assistant Professor of HRD at the University of Nijmegen,The Netherlands. His specific interest is in Workplace Learning.In 1999 the Academy of HRD granted him the Malcolm S.Knowles Dissertation of the Year Award for his PhD thesis 'Organizing Work- Related Learning Projects:A Network Approach'. David Sawdon is an independent training consultant,mental health social worker,and an associate tutor with the Master of Education,Training and Development.These different employment roles provide complementary perspectives and experience,and he has particular interests in the management of diversity,quality assurance,team development and action learning. Pete Sayers is Staff Development Adviser at the University of Bradford.He started his career as a teacher of English as a Second Language and helped organizations with inter- cultural communication and implementing equal opportunities policies.He operates as an internal consultant assisting the University through a period of complex change
Page xxi Rita Johnston is Senior Lecturer in Education Management at the University of Bath. She has taught and researched human resource management on five continents and coauthored two books. She designed and Directed the first taught Masters Degree in Training and Development in the UK, for which she received a National Training Award. Joan E Keogh is a consultant in the areas of job evaluation and payment systems. She lectures in employment law, including discrimination at Sheffield Hallam University, De Montfort University, and the University of Sheffield. She is a member of ACAS and was awarded the OBE for services to Industrial Tribunals. Maggie McPherson has a background in software training and holds a MSc in IT & Learning. She was responsible for the development of the 'Hybrid Manager' MA IT Management programme, and currently manages all aspects of the course offered by the Department of Information Studies at the University of Sheffield. Richard Palmer has twenty-five years HR experience within the food, aerospace and engineering industry. He has worked extensively in training and Total Quality and has written a book of training activities for Total Quality. He has a first degree in Business and Languages and a Masters in Training and Development. Janet Parr lectures in Education, Training and Development at the University of Sheffield on a distance learning Master's Degree, offered in the UK, Eire and Singapore. She began her studies as a mature student and is passionately interested in the experiences of mature women students at all levels of learning. Rob Poell is Assistant Professor of HRD at the University of Nijmegen, The Netherlands. His specific interest is in Workplace Learning. In 1999 the Academy of HRD granted him the Malcolm S. Knowles Dissertation of the Year Award for his PhD thesis 'Organizing WorkRelated Learning Projects: A Network Approach'. David Sawdon is an independent training consultant, mental health social worker, and an associate tutor with the Master of Education, Training and Development. These different employment roles provide complementary perspectives and experience, and he has particular interests in the management of diversity, quality assurance, team development and action learning. Pete Sayers is Staff Development Adviser at the University of Bradford. He started his career as a teacher of English as a Second Language and helped organizations with intercultural communication and implementing equal opportunities policies. He operates as an internal consultant assisting the University through a period of complex change