《电子商务英语》（英文版）Chapter 13 Order Fulfillment, eCRM, and Other Support Services

Solutions to order fulfillment problems Order fulfillment in b2B Using E-Marketplaces and EXchanges to Ease Order Fulfillment Problems in B2B A company-centric marketplace can solve several supply chain problems Using an extranet provides an ordering system A vertical exchange connects thousands of suppliers Order fulfillment in Services May involve more information processing, which requires more sophisticated EC systems Electronic Commerce Prentice Hall 2006

Electronic Commerce Prentice Hall © 2006 16 Solutions to Order Fulfillment Problems • Order Fulfillment in B2B – Using E-Marketplaces and Exchanges to Ease Order Fulfillment Problems in B2B • A company-centric marketplace can solve several supply chain problems • Using an extranet provides an ordering system • A vertical exchange connects thousands of suppliers – Order Fulfillment in Services • May involve more information processing, which requires more sophisticated EC systems

EXhibit 13.5 B2b Buy and ship options Seller Web site yer (Receiver) Seller Customer(s) Buy site Vertical e-Markets Transport e-Markets Carrier BPL Buy Options Web sites Ship Options Transportation Providers Electronic Commerc Prentice Hall 2006

Electronic Commerce Prentice Hall © 2006 17 Exhibit 13.5 B2B Buy and Ship Options