学年学期教师姓名黄珊2020-2021年第一学期课程名称授课班级商务英语视听说英语2018级2、3班授课时间周三下午5-6节（单周）授课地点实验楼A409章节名称Unit3On the phone1.知识目标：掌握商务电话中可能涉及的交际功能语言，如接电话、介绍自己、电话找人、电话转接、电话留言、拨错电话、挂电话等等2.技能目标：课堂能听懂以“商务电话”为主题的录音，能恰当使用合适的语言接打教学目的电话：3.素质目标：具备基本的电话礼仪知识，较强的英语沟通能力、商务运作和国际文化理解能力1.UnitIntroduction单元概述：介绍基本内容（2分钟）2.PartIWarm-up热身活动：就学生所熟悉的话题展开讨论（8分钟)Do you have a cell phone? Is it a good thing orbad thingfor a college student教学a)内容tohaveacell phone?Giveyouropinions.b)Imagine you are calling a company and want to speak to someone who works及there. Can you think of any phrases you might use, or that you might hear?教学c)You gave a call to teacher to confirm the testing schedule, but she is not安排available at the moment.Pleaseleavea messageonheranswerphoned)What difficulties are you likely to meet when you make a phone call?3.PartIIListeningPractice听力练习（20分钟）
学年学期 2020-2021 年第一学期 教师姓名 黄珊 课程名称 商务英语视听说 授课班级 英语 2018 级 2、3 班 授课时间 周三下午 5-6 节（单周） 授课地点 实验楼 A409 章节名称 Unit 3 On the phone 课堂 教学 目的 1. 知识目标： 掌握商务电话中可能涉及的交际功能语言，如接电话、介绍自己、 电话找人、电话转接、电话留言、拨错电话、挂电话等等 2. 技能目标： 能听懂以“商务电话”为主题的录音，能恰当使用合适的语言接打 电话； 3. 素质目标： 具备基本的电话礼仪知识，较强的英语沟通能力、商务运作和国际 文化理解能力 教学 内容 及 教学 安排 1.Unit Introduction 单元概述：介绍基本内容 （2 分钟） 2.Part I Warm-up 热身活动：就学生所熟悉的话题展开讨论（8 分 钟） a) Do you have a cell phone? Is it a good thing or bad thing for a college student to have a cell phone? Give your opinions. b) Imagine you are calling a company and want to speak to someone who works there. Can you think of any phrases you might use, or that you might hear? c) You gave a call to teacher to confirm the testing schedule, but she is not available at the moment. Please leave a message on her answer phone d) What difficulties are you likely to meet when you make a phone call? 3.Part II Listening Practice 听力练习（20 分钟）
The big 3.Be prepared.Avoid starting the process when you're rushed Relax!Make sure youhavebig pad ofpapranglassowatr,ndaaonabeamountoftm.Don't give up.Youhave theright to get information and respectful service.Be persistentand patient.Realizethatsometimesitwilltaketencallstofind outwhatyou wantNoone person orprganizationhas allthe answers.?Trynot to put peopleon the spot It makes them defensive.Rathertry toenlist their supportRemember,youusually catch more flies with honcy than with vinegar.BeforeyoupickupthephoneReview writienmaterial first,ifat all possible.Underlinekeypoints,ornames and phongnumbers ofpeople and organizations you think you'llwant to call..Makea listofquestions foreachen counter.Writethemdown.Be clearabout whatinformationyouneed.Ifyou can'texplainwhatyouwant,how can someoneelstellyou where to find it?Establisha systemforyourself:a check canmeanyougotthroughtotheperson,aminus canmean youare waiting fora call backand a start can mcan you actually resolved your problem..Create a notebook or other organizer to record your information.Don't put iton litle scraps bfa paperthat can easily get lost.Try creating columns or heading at the top ofthe page:one for the ngme of theperson, another for the name of the agency or company, still anotherfor the phone number, etd?"Psych"yourself up to make the calls.Do a little role-play first ifit will help calm your nerves and putyouintherightmood.Makecallswhen you'reatyourbest,Areyouamorningperson?Ifso,makeyourcallsthen.Knowwhen you're at your best and most alent.There'sno point in just getting started when you gre alreadytired
Tasks:.divide the class into small groups, with one leader in cach group.o-have Ssbrainstorm thepossible answers.9ask group leaders to note down the answers of the group members and make sure every menber voiceshis/her ideas,invitetwogroupleaderstoreporttotheclass.·。see ifother groups have something toadHints:·Introduce yourself at the beginning of the call.Findout iftheperson you are calling isfullyavailabletotalk.Ifnot,tryto scheduleanappointmenttocall back..Use notes to help guide you through the specifics you want to mention.eAsk the other person to repeat what you are saying in their own words..Stricttothesubjectanddonot allowtheconversationtodrag outwithmeaningless chatter.oReview the important points of the discussion,going over each person's responsibilities.l.Thank the other person for their time,set an appointment for another call (if nceded)andvish them agood day4.PartIII&VLanguageFocusA&B语言点复习及对话练习（15分钟)a)Answering phoneb)Introducing yourself.c)Asking for someoned)Putting someone on holde)The person wanted is not availablef)Ringing offProblemsg)h)Reasons for calling and requesting.divide the class into pairs and allocate the roles..have Ss role-play the telephone dialog, referring to the outline.oask a few pairs to present their dialog in class.oinvite other Ss to comment on their performance.1.教学重点：掌握接打商务电话的重点交际语言及运用重点2.教学难点：与难点在设定的商务情境下灵活运用所学词汇与句型进行有效电话交流对策3.对策：采用任务型语言教学方式。通过大量的课堂活动，循序渐进地设计
4.Part III&V Language Focus A & B 语言点复习及对话练习（15 分钟） a) Answering phone b) Introducing yourself. c) Asking for someone d) Putting someone on hold e) The person wanted is not available f) Ringing off g) Problems h) Reasons for calling and requesting 重点 与 难点 对策 1. 教学重点： 掌握接打商务电话的重点交际语言及运用 2. 教学难点： 在设定的商务情境下灵活运用所学词汇与句型进行有效电话交流 3. 对策： 采用任务型语言教学方式。通过大量的课堂活动，循序渐进地设计
情境进行讨论和角色模拟，增加学生自由表达的机会。及时展示、点评，使学生获得成就感，增强说英语的自信，提高学生的语言运用能力。1.教学方法本节课主要采用模拟教学法。要求学生个人和学生小组根据所给的情境扮演其各自在商务活动中的角色，模拟进行电话交流活动，尽可能真实地实现商务活动。2.教学手段教学方法1）课堂讨论及情景创设：通过课堂讨论引出接打电话所涉及的重点与功能语句，并设计情景加以操练。手段2）录音呈现和模拟操练：通过反复摄取录音信息和模拟操练主要的情景对话来提高学生的听力能力。3）情景展示和角色扮演：演示商务通话的场景，并组织学生扮演接洽业务的工作人员和前来联系业务的人，通过电话洽谈业务。1.作业：精听课堂上泛听的对话和听力练习材料，并和小组其他成员进行模作业及拟训练。课外推荐资源2.课外补充材料：电话礼仪课件课程章节商务英语视听说课程讲45分钟Unit3Onthephone名(一)名称授时间称1.知识目标：课掌握商务电话中可能涉及的交际功能语言，如接电话、介绍自己、电话找人、堂教电话转接、电话留言、拨错电话、挂电话等等学2.技能目标：目的能听懂以“商务电话”为主题的录音，能恰当使用合适的语言接打电话
情境进行讨论和角色模拟，增加学生自由表达的机会。及时展示、点评， 使学生获得成就感，增强说英语的自信,提高学生的语言运用能力。 教学 方法 与 手段 1.教学方法 本节课主要采用模拟教学法。要求学生个人和学生小组根据所给的 情境扮演其各自在商务活动中的角色，模拟进行电话交流活动，尽可能 真实地实现商务活动。 2.教学手段 1）课堂讨论及情景创设：通过课堂讨论引出接打电话所涉及的重点 功能语句，并设计情景加以操练。 2）录音呈现和模拟操练：通过反复摄取录音信息和模拟操练主要的 情景对话来提高学生的听力能力。 3）情景展示和角色扮演：演示商务通话的场景，并组织学生扮演接 洽业务的工作人员和前来联系业务的人，通过电话洽谈业务。 作业 及 课外 推荐 资源 1.作业： 精听课堂上泛听的对话和听力练习材料，并和小组其他成员进行模 拟训练。 2.课外补充材料：电话礼仪课件 课 程 名 称 商务英语视听说 （一） 章节 名称 Unit 3 On the phone 课 程 讲 授时间 45 分钟 课 堂 教 学 目 的 1.知识目标： 掌握商务电话中可能涉及的交际功能语言，如接电话、介绍自己、电话找人、 电话转接、电话留言、拨错电话、挂电话等等 2. 技能目标： 能听懂以“商务电话”为主题的录音，能恰当使用合适的语言接打电话
能用英语进行商务电话交流的情境模拟3.素质目标：具备基本的电话礼仪知识，较强的英语沟通能力、商务运作和国际文化理解能力1.PartIV情景录像l:Leavingamessage（20分钟）Videol leaving a messagePre-viewingodivide the class into pairs and instruct Ss to list the key information that needs to be covered in amessageinvite a few Ss to reportthe information theyhave figured out.make comments or correction if necessaryHints:The caller should leave some basic information like the name,the company where he/she is from,thepurpose ofthecall,ect.Moreover, thecallershould speak clearlyto ensure a correctmessage will be lef.Post-viewing.divide the class into pairs and allocate the roles.教ehave Ss role-playthetelephone dialog,referring to the outline.学.ask afew pairs to present their dialog in class.内.inviteother Ss to comment on theirperformance.容及2.PartVI情景录像2:It'ssohardtoconnectyou.（25分钟）教专业词汇：WordsandExpressions:available，check，haveawordwith，goto...on学business, urgent, assembly, etc.安排Pre-viewingI.Teachingtips:.ask Ss tobrainstorm the difficulties in making phone calls from their past experience.eget Ssto sharetheirexperiences in pairs andnotedownthedifficulties..askafew Sstoreportthedifficulties they'vemeetOcompareSs answers andfind out some common difficulties.Listthemontheboard.Hints:.The difficulties may include.The lineis engagedThenumberdialed iswrong?.Thepersonaskforisnotavailable.@The receptionist mistakes the message
能用英语进行商务电话交流的情境模拟 3. 素质目标： 具备基本的电话礼仪知识，较强的英语沟通能力、商务运作和国际文化理解能 力 教 学 内 容 及 教 学 安 排 1.Part IV 情景录像 1: Leaving a message （20 分钟） 2.Part VI 情景录像 2: It’s so hard to connect you.（25 分钟） 专业词汇：Words and Expressions: available，check，have a word with , go to.on business, urgent, assembly, etc