2ControlChapter 12Whatiscontrol?Threeapproachestocontrolsystems福ThecontrolprocessTypes of controlQualities of an effective control systemContingencyfactorsof control
Chapter 12 Control What is control? Three approaches to control systems The control process Types of control Qualities of an effective control system Contingency factors of control
Control is the process of monitoringactivities to ensure that they arebeingaccomplishedas plannedandcorrecting any significant deviations
Control is the process of monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations
Market control is an approach to control that专emphasizes the use of external marketmechanisms such as price competition andmarket share.Bureaucratic control is an approach tocontrol that emphasizes authority and relies onadministrative rules,regulations,procedures,and policies.Clan controlisan approach to designingcontrol systemsinwhich employee behaviorsare regulated by the shared values, norms,traditions, rituals, beliefs, and other aspects ofthe organization's culture
Market control is an approach to control that emphasizes the use of external market mechanisms such as price competition and market share. Bureaucratic control is an approach to control that emphasizes authority and relies on administrative rules, regulations, procedures, and policies. Clan control is an approach to designing control systems in which employee behaviors are regulated by the shared values, norms, traditions, rituals, beliefs, and other aspects of the organization’s culture
YesIs standardDoComparebeing attained?nothingactualperformancewithstandardNoYesDoIs varianceacceptable?nothingMeasureStandardNoObjectivesactualperformanceIdentifyYesIs standardcauseofacceptable?variationNoReviseCorrectstandardperformanceExhibit 12-1 the Control Process
Exhibit 12-1 the Control Process Objectives Standard Measure actual performance Compare actual performance with standard Is standard being attained? Is variance acceptable? Is standard acceptable? Revise standard Do nothing Do nothing Identify cause of variation Correct performance No No No Yes Yes Yes
Three Steps.MeasuringactualperformanceComparing actual performance againsta standardTaking managerial action to correctdeviations or inadequate standards
Three Steps: Measuring actual performance Comparing actual performance against a standard Taking managerial action to correct deviations or inadequate standards