数字时代的公共服务 郑 ●●●● 国际关系与公共事务学院
数字时代的公共服务 郑磊 国际关系与公共事务学院
●●● 电子公共服务 E-services ●●●● ●●●● ●●●0 ●●●● 利用信息通信技术向公民和企业提供 ●●0 开放、方便、整合、个性化、名样化的信息和服务 Provide access, convenient, integrated personalized, and choice with ICT to citizens and businesses seeking information and services from government Gov→ Business tizens
电子公共服务 E-services 利用信息通信技术向公民和企业提供 开放、方便、整合、个性化、多样化的信息和服务 Provide access, convenient, integrated， personalized, and choice with ICT to citizens and businesses seeking information and services from government Gov Business Citizens
●●●● ●●●● ●●●● ●●●● ●●0 窗 站式 多窗 多站
多站 一站 多窗 一窗式
●●● One-stop Integrated services ●●●● ●●●● ●●●0 站式整合服务 ●●●● ●●0
One-stop Integrated services 一站式整合服务
One-stop Integrated services ●●● ■■■■■ ●●●● 站式整合服务 ●●●● ●●●0 ●●●● ●●0 Traditional services → Integrated services 传统服务 整合的服务 program-driven按项目运行· need or business-driven需求或业务导向 agency-specific按部门运行·muti- agency多部门运行 dedicated data专门的数据 ● shared data数据共享 vertical information flow horizontal and vertical information flow 纵向的数据流 横向和纵向的数据流 separate processes分割的流程· integrated processes整合的流程 One-stop seamless shopping 站式无缝隙服务 No more duplication减少重复录入
One-stop Integrated services 一站式整合服务 Traditional services 传统服务 program-driven 按项目运行 agency-specific 按部门运行 dedicated data 专门的数据 vertical information flow 纵向的数据流 separate processes 分割的流程 Integrated services 整合的服务 need or business-driven 需求或业务导向 multi-agency 多部门运行 shared data 数据共享 horizontal and vertical information flow 横向和纵向的数据流 integrated processes 整合的流程 One-stop seamless shopping 一站式无缝隙服务 No more duplication 减少重复录入