Chapter Nineteen Control Tools and Techniques
Chapter Nineteen Control Tools and Techniques
Chapter objectives(1 of 2) Describe the four directions in which organizational communication can flow Identify five common communication networks Explain the purpose of a management information system(MIs) Differentiate between data and information Outline the key elements in designing an MIs Explain how Mis is changing the manger's job and communications in organizations Describe how budgets are used as control tools
Chapter Objectives (1 of 2) Describe the four directions in which organizational communication can flow Identify five common communication networks Explain the purpose of a management information system (MIS) Differentiate between data and information Outline the key elements in designing an MIS Explain how MIS is changing the manger’s job and communications in organizations Describe how budgets are used as control tools
Chapter Objectives(2 of 2) Explain what the various financial ratios measure Describe TQM control charts Explain how to determine the most economic order quantity Identify six performance appraisal methods List behaviors related to effective disciplining Describe the organizational factors that serve as indirect behavioral controls
Chapter Objectives (2 of 2) Explain what the various financial ratios measure Describe TQM control charts Explain how to determine the most economic order quantity Identify six performance appraisal methods List behaviors related to effective disciplining Describe the organizational factors that serve as indirect behavioral controls
Common Communication Networks Wheel All-channel Chain Y Circle Figure 20-1
Common Communication Networks Chain Y Wheel Circle All-channel Figure 20-1
Networks and evaluation Criteria NETWORKS CRITERIA CHAIN Y WHEEL CIRCLE ALL CHANNEL Speed Moderate moderate fast Slow Fast Accuracy High HighHigh Low Moderate Emergence Moderate Moderate High None None of leader Morale Moderate moderate low g High Table 20-1
Networks and Evaluation Criteria CRITERIA CHAIN Y NETWORKS WHEEL CIRCLE ALL CHANNEL Speed Accuracy Emergence of leader Morale Moderate High Moderate Moderate Moderate High Moderate Moderate Fast High High Low Slow Low None High Fast Moderate None High Table 20-1