NORTHROP GRUMMAN DEFINING THE FUTURE Integrated Systems March 2003 Applying a 界 Knowledge Strategy Dr Scott Shaffar
Applying a Knowledge Strategy Dr. Scott Shaffar March 2003
NORTHROP GRUMMAN Integrated Systems 元心 Agenda Knowledge Strategy, Proces Kn Synergy with Lean a Closure A Powers 'a Our Future
2 Copyright 2003 Northrop Grumman Corporation Agenda ß Knowledge Strategy, Process and Tools ß Synergy with Lean ß Closure
2003 Northro NORTHROP GRUMMAN Integrated Systems 元心 Knowledge Strategy, Process and tools
3 Copyright 2003 Northrop Grumman Corporation #####-### Knowledge Strategy, Process and Tools
NORTHROP GRUMMAN Integrated Systems 元心 You Need a Knowledge Strategy if One of Your Key staff Members Is Leaving and You Don't know Who Would Be the Best Replacement Your teams start from scratch It Takes too Long for New employees to Become Productive Team Members You Have Pockets of People Doing the Same Thing and They Are Not Talking to Each Other You realize That Your Team is repeating the Same Mistake It Takes You More Than 15 Minutes to Find a Subject Matter Expert to Answer a Question You Dont Know Precisely What is in Your System, or Who Worked on It
4 Copyright 2003 Northrop Grumman Corporation You Need a Knowledge Strategy if… ß One of Your Key Staff Members Is Leaving and You Don’t Know Who Would Be the Best Replacement ß Your Teams Start from Scratch ß It Takes too Long for New Employees to Become Productive Team Members ß You Have Pockets of People Doing the Same Thing and They Are Not Talking to Each Other ß You Realize That Your Team is Repeating the Same Mistake ß It Takes You More Than 15 Minutes to Find a Subject Matter Expert to Answer a Question ß You Don’t Know Precisely What Is in Your System, or Who Worked on It
NORTHROP GRUMMAN Integrated Systems ③元 Knowledge Strategy Process and Tools Knowledge Management The Knowledge Management Is a process Process Learning Linking, Leveraging And Leading Technology Solutions and communities are Enablers airy and Cepture knewn “ Linking” Knowledge lInkin Organize and Share Knowledg Portals) People to People Leveraging (Expert Location) Aobp, Reuse and Create Kno wieting People to Documents)
5 Copyright 2003 Northrop Grumman Corporation Knowledge Strategy – Process and Tools ß Knowledge Management Is a Process – Learning, Linking, Leveraging – And Leading ß Technology Solutions and Communities are Enablers – “Linking” Knowledge (Portals) – People to People (Expert Location) – People to Documents)