Katz's management skills Technical skills- apply specialized knowledge or expertise Human skills- work with understand. and motivate other people or groups Conceptual skills- analyze and diagnose complex situations Dr. Jerry L. huxell
Dr. Jerry L. Huxell Katz’s Management Skills • Technical skills – apply specialized knowledge or expertise • Human skills – work with, understand, and motivate other people or groups • Conceptual skills – analyze and diagnose complex situations
Organizational Behavior( OB) A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness Built on many different disciplines But ob is very complex Dr. Jerry L. huxell
Dr. Jerry L. Huxell Organizational Behavior (OB) • A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness • Built on many different disciplines • But OB is very complex
Core Topics · Motivation Leader behavior and power Interpersonal communication Group structure and processes Learning Attitude development and perception Change processes Conflict Work design and stress Dr. Jerry L. huxell
Dr. Jerry L. Huxell Core Topics • Motivation • Leader behavior and power • Interpersonal communication • Group structure and processes • Learning • Attitude development and perception • Change processes • Conflict • Work design and stress
Challenges and opportunity for OB Responding to globalization Managing workforce diversity mproving quality and productivity Responding to the labor shortage mproving customer service Improving people skills Stimulating innovation and creativity mproving ethical behavior Dr. Jerry L. huxell
Dr. Jerry L. Huxell Challenges and Opportunity for OB • Responding to globalization • Managing workforce diversity • Improving quality and productivity • Responding to the labor shortage • Improving customer service • Improving people skills • Stimulating innovation and creativity • Improving ethical behavior
Competencies Needed Managing self competency Managing communication competency Managing diversity competency Managing ethics competency Managing across cultures competency Managing teams competency Managing change competency Dr. Jerry L. huxell
Dr. Jerry L. Huxell Competencies Needed • Managing self competency • Managing communication competency • Managing diversity competency • Managing ethics competency • Managing across cultures competency • Managing teams competency • Managing change competency