NonverbalCommunicationBodyMovementIntonationsPhysicalDistanceFacialExpressions2007Prentice HallInc.Allrights reserved.Management School, Wuhan University of Technology
Body Movement Facial Expressions Intonations © 2007 Prentice Hall Inc. All rights reserved. Physical Distance Management School, Wuhan University of Technology Nonverbal Communication
IntonationS: It's the Way You Say It!Change your tone and you changeyour meaning:Placement of theemphasisWhatit meansWhy don' t I take you to dinner tonight?Iwasgoingtotakesomeoneelse.Why don' t I take you to dinner tonight?Instead of theguy you weregoing with.Why don' t I take you to dinner tonight?I'm tryingtofindareasonwhy Ishouldn't take you.Whydon'tI take youto dinnertonight?Doyouhavea problemwithme?Why don' t I take you to dinner tonight?Instead of going on yourown.Why don' t I take you to dinner tonight?Insteadoflunchtomorrow.Why don't I takeyou todinnertonight?Nottomorrownight.Source:BasedonM.Kiely,"when“No'Means“Yes,""Marketing,October1993,pp.7-9.Reproduced in A.Huczynskiand D.Buchanan,Organizational Behaviour,4th ed.(Essex,England:PearsonEducation,2001),p.194.Management School, Wuhan University of Technology
Intonations: It’s the Way You Say It! Change your tone and you change your meaning: Placement of the emphasis What it means Why don’t I take you to dinner tonight? I was going to take someone else. Why don’t I take you to dinner tonight? Instead of the guy you were going with. Why don’t I take you to dinner tonight? I’m trying to find a reason why I shouldn’t take you. Why don’t I take you to dinner tonight? Do you have a problem with me? Why don’t I take you to dinner tonight? Instead of going on your own. Why don’t I take you to dinner tonight? Instead of lunch tomorrow. Why don’t I take you to dinner tonight? Not tomorrow night. Source: Based on M. Kiely, “When ‘No’ Means ‘Yes,’ ” Marketing, October 1993, pp. 7–9. Reproduced in A. Huczynski and D. Buchanan, Organizational Behaviour, 4th ed. (Essex, England: Pearson Education, 2001), p. 194. Management School, Wuhan University of Technology
Three Common Formal Small-Group NetworksChainWheelAllchannelManagement Sehool, Wuhan University of Technology
Three Common Formal Small-Group Networks Management School, Wuhan University of Technology