TheCommunicationProcessChannelThe medium selected by the sender through which themessage travels tothereceiverTypes of ChannelsFormalChannelsAre established by the organization and transmitmessages that are related to the professional activitiesofmembersInformal ChannelsUsedtotransmitpersonal or social messages intheorganization.These informal channels arespontaneous and emerge as a response to individualchoices.Management Sehool,Wuhan University of Technology
The Communication Process Channel The medium selected by the sender through which the message travels to the receiver Types of Channels Formal Channels Are established by the organization and transmit messages that are related to the professional activities of members Informal Channels Used to transmit personal or social messages in the or gani zation. These i nfor mal channel s are spontaneous and emerge as a response to individual choices. Management School, Wuhan University of Technology
Elementsof the Communication ProcessThe senderEncodingThemessageThechannelDecodingThereceiverNoiseFeedbackManagement School, Wuhan University of Technology
Elements of the Communication Process The sender Encoding The message The channel Decoding The receiver Noise Feedback Management School, Wuhan University of Technology
The Communication ProcessModelExhibit11-1TheCommunicationProcessSenderReceiverMessageEncodingMessageMessageChanneltobedecodingreceivedmessagesentNoiseFeedbackCommunicationProcessThe steps between a source and a receiver that result inthe transference and understanding of meaningManagement School, Wuhan University of Technology
The Communication Process Model Communication Process The steps between a source and a receiver that result in the transference and understanding of meaning Management School, Wuhan University of Technology
Direction of CommunicationUpwardLateralDownwardManagement School, Wuhan University of Technology
Direction of Communication Upward Downward Lateral Management School, Wuhan University of Technology
Interpersonal CommunicationOralCommunicationAdvantages:Speed andfeedbackDisadvantage:DistortionofthemessageWrittenCommunicationAdvantages:Tangible andverifiableDisadvantages:Time-consuming and lacks feedbackNonverbal CommunicationAdvantages: Supports othercommunications andprovidesobservableexpressionofemotions andfeelingsDisadvantage:Misperception ofbodylanguage orgestures caninfluencereceiver' sinterpretationofmessageManagement School, Wuhan University of Technology
Interpersonal Communication Oral Communication Advantages: Speed and feedback Disadvantage: Distortion of the message Written Communication Advantages: Tangible and verifiable Disadvantages: Time-consuming and lacks feedback Nonverbal Communication Advantages: Supports other communications and provides observable expression of emotions and feelings Disadvantage: Misperception of body language or gestures can influence receiver’s interpretation of message Management School, Wuhan University of Technology