Conflict and NegotiationConflict DefinitionEncompasses a wide range of conflicts thatpeople experience in organizationsIncompatibility ofgoalsDifferences over interpretations of factsDisagreements based onbehavioralexpectationsManagement School, Wuhan University of Technology
Conflict and Negotiation Management School, Wuhan University of Technology Encompasses a wide range of conflicts that people experience in organizations Incompatibility of goals Differences over interpretations of facts Disagreements based on behavioral expectations Conflict Definition
Conflict and NegotiationTransitions in Conflict ThoughtTraditional Viewof ConflictThebeliefthat allconflict isharmful andmust beavoidedCausesPoorcommunicationLackofopennessFailureto respond toemployeeneedsManagement School,Wuhan University of Technology
Conflict and Negotiation Transitions in Conflict Thought Management School, Wuhan University of Technology Causes • Poor communication • Lack of openness • Failure to respond to employee needs Traditional View of Conflict The belief that all conflict is harmful and must be avoided
Conflict and NegotiationTransitions in Conflict ThoughtHuman Relations View of ConflictThe belief that conflictisa natural andinevitableoutcomeinanygroupInteractionist View of ConflictThe belief that conflictis not only a positiveforcein agroup but that it is absolutelynecessary for a group toperformeffectivelyManagement School, Wuhan University of Technology
Conflict and Negotiation Transitions in Conflict Thought Management School, Wuhan University of Technology Human Relations View of Conflict The belief that conflict is a natural and inevitable outcome in any group Interactionist View of Conflict The belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively
Conflict and NegotiationFunctional versus DysfunctionalConflict(Positive)Functional Conflict+Conflictthat supports the goalsof thegroupandimprovesitsperformanceDysfunctional ConflictConflict that hinders groupperformance(Negative)Management School, Wuhan University of Technology
Conflict and Negotiation Functional versus Dysfunctional Conflict Management School, Wuhan University of Technology Functional Conflict Conflict that supports the goals of the group and improves its performance Dysfunctional Conflict Conflict that hinders group performance (Negative) (Positive)
Conflict and Negotiation(2) Types of ConflictTaskConflictConflicts over content and goals oftheworkRelationship ConflictConflictbased on interpersonalrelationshipsProcessConflictConflict over how work gets doneManagement School, Wuhan University of Technology
Conflict and Negotiation (2) Types of Conflict Management School, Wuhan University of Technology Task Conflict Conflicts over content and goals of the work Relationship Conflict Conflict based on interpersonal relationships Process Conflict Conflict over how work gets done