Post-reading FurtherReadingReadingLearningObjectivesPre-readingThe audience includes all the people included in the sender fields.This includes theTo:, CC :.and BCC:fields but main focus should be on those in the To field.anlyortakeactionfromthe抄送（用于商密送blind carbon copy:a duplicateof anythingwrittenheemailconversation副本同时发递or typed,or a copy of an email or other electronicused onbusdocument, that is sent to someone whose name is not The'BCC:'field is forshow that visibletotheprimaryaddresseethelaterchainofanotherpersreplies.Usethe BcC field very judiciously.Often it's best toforwardan email separatelywithabriefstatementonwhyyou'resendingthisinformation
Learning Objectives Learning Objectives Pre-reading reading Reading Reading Post Post-reading reading Further Reading Further Reading The audience includes all the people included in the sender fields. This includes the To:, :. and : fields but main focus should be on those in the To field. The ‘To:’ field is for the direct audience who needs to reply or take action from the email content. The ‘CC:’ field is for readers who need to receive the email conversation for reference or clarity, but do not need to take action nor reply. The ‘BCC:’ field is for the audience who only needs to see the initial email and none of the later chain of replies. Use the BCC field very judiciously. Often it’s best to forward an email separately, with a brief statement on why you’re sending this information. CC 抄送（用于商务书信和电子邮件，表示 副本同时发送给另一人）carbon copy: used on business letters and emails to show that a copy is being sent to another person BCC 密送 blind carbon copy: a duplicate of anything written or typed, or a copy of an email or other electronic document, that is sent to someone whose name is not visible to the primary addressee
ReadingPost-readingFurtherReadingLearningObjectivesPre-reading2.Whatisthe Purpose?se.And,it must have only one purpose.This email数量多的：多种多样的manyinnumber; involving many ule': Each email should cover only one specific item,pradifferentpeople orthings季度的；每季的producedorhappeningeverythreections in one email can cause confusion and inefficiency.Onemonthsouldnotincludebothclientreportrevisionnotesandaschedulingguestionforemathe quarterlymeeting.This scenario callsfortwoseparateemails.Bylimitingemails toonething,theemailiseasierfortherecipienttounderstand,process, and act upon.Thisclarityincreasesunderstandingandproductivity.In practice,we sometimeshaveto ask for several pieces of information related tothe same topic. In this case, use a numbered list to clarify for your reader that therequest has components. This will help your reader respond easily and ensure youreceiveall the specificsyou need
Learning Objectives Pre-reading Reading Post-reading Further Reading 2. What is the Purpose? An email must have a purpose. And, it must have only one purpose. This email practice is called the ‘one thing rule’: Each email should cover only one specific item, task, or request. Covering actions in one email can cause confusion and inefficiency. One email should not include both client report revision notes and a scheduling question for the meeting. This scenario calls for two separate emails. By limiting emails to one thing, the email is easier for the recipient to understand, process, and act upon. This clarity increases understanding and productivity. In practice, we sometimes have to ask for several pieces of information related to the same topic. In this case, use a numbered list to clarify for your reader that the request has components. This will help your reader respond easily and ensure you receive all the specifics you need. quarterly multiple 数量多的；多种多样的 many in n u mb e r; i n vo l vi n g ma n y different people or things 季度的；每季的produced or happening every three months
ReadingPost-readingFurtherReadingLearningObjectivesPre-reading3.IsThisEmailNecessary?There is a tendency to over-communicate by email. While email is efficient andprovides anelectronic paper-trail,not all communication should occurover email.Askyourself: "ls this email really necessary?" Perhaps a quick phone call or a ping on thecompanymessenger ismore appropriate.If you're expecting a lot of back-and-forth onthe topic, a short conversation can eliminate a lengthy email chain.Choose the rightchanneltosendinformation.Emailisgreat,but it'sonechannel
Learning Objectives Pre-reading Reading Post-reading Further Reading 3. Is This Email Necessary? There is a tendency to over-communicate by email. While email is efficient and provides an electronic paper-trail, not all communication should occur over email. Ask yourself: “Is this email really necessary?” Perhaps a quick phone call or a ping on the company messenger is more appropriate. If you’re expecting a lot of back-and-forth on the topic, a short conversation can eliminate a lengthy email chain. Choose the right channel to send information. Email is great, but it’s one channel
ReadingPost-readingFurtherReadingLearningObjectivesPre-reading同感：共鸣the abilitytounderstandanotherperson（for sb)同情；怜a strong4.IsEmailAppropriate?feelings,experience,etc.feeling of sympathy for peopleEmail can be used in manwho are suffering and a desire toafferthhelpthemdeliveringbad news,do so in person orimpersonalandisdifficulttoconveyempathyor compassion.Sensitiveinformationsent byemail runs therisk of being accidentally shared.There are plentyof casesof email mishaps,rangingfromfunnyto serious.Whetherthe information is personalcontact or personal opinion, consider whether it'sappropriate for an email.If youwouldn't want it accidentally shared, be verythoughtful about how it is sent in thefirstplace
Learning Objectives Pre-reading Reading Post-reading Further Reading 4. Is Email Appropriate? Email can be used in many scenarios but is not always appropriate. If you are delivering bad news, do so in person or buffer the email thoughtfully. An email is impersonal and is difficult to convey or . Sensitive information sent by email runs the risk of being accidentally shared. There are plenty of cases of email mishaps, ranging from funny to serious. Whether the information is personal contact or personal opinion, consider whether it’s appropriate for an email. If you wouldn’t want it accidentally shared, be very thoughtful about how it is sent in the first place. empathy compassion 同感；共鸣 the ability to understand another person's feelings, experience, etc. ~ (for sb)同情；怜悯 a strong feeling of sympathy for people who are suffering and a desire to help them