Chapter 3ORGANIZATIONALCULTURESANDDIVERSITYSchoolof EconomicsandManagementXidianUniversityOrganizational Cultures andDiversity
Chapter 3 ORGANIZATIONAL CULTURES AND DIVERSITY Organizational Cultures and Diversity School of Economics and Management Xidian University
DefinitionOrganizational Culture:1. Basic formShared values and beliefs that enable members tounderstand their roles and the norms of theorganization.2. Edger ScheinA pattern of shared basic assumptions that the grouplearnedasitsolveditsproblemsofexternaladaptations and internal integration, and that hasworked well enough to be considered validand,therefore,to be taught to new members as thecorrect wayto perceive,think,and feel in ralation tothoseproblemsOrganizational CulturesSchoolof Economics and ManagementXidian Universityand Diversity
Organizational Cultures and Diversity School of Economics and Management Xidian University Definition ◆ Organizational Culture: 1. Basic form Shared values and beliefs that enable members to understand their roles and the norms of the organization. 2. Edger Schein A pattern of shared basic assumptions that the group learned as it solved its problems of external adaptations and internal integration, and that has worked well enough to be considered valid and,therefore,to be taught to new members as the correct way to perceive,think,and feel in ralation to those problems
CharacteristicsObserved behavioral regularities, as typified bycommon language, terminology, and ritualsDominant values that the organization advocateshighproductandservice qualitylowabsenteeismNormsamount ofwork tobe donedegree of cooperation between managementandemployeesOrganizational CulturesandSchool of Economics and ManagementXidian UniversityDiversity
Characteristics ◆ Observed behavioral regularities, as typified by common language, terminology, and rituals ◆ Dominant values that the organization advocates ◆ high product and service quality ◆ low absenteeism ◆ Norms amount of work to be done degree of cooperation between management and employees Organizational Cultures and Diversity School of Economics and Management Xidian University
Organizational CultureContinuedAphilosophy regarding how employees andcustomersshould betreatedRules that dictate the do's and don'ts of employeebehavior relating toproductivitycustomerrelationsOrganizationalclimateHow participants interact witheach other, conductthemselves withcustomers.OrganizationalCulturesSchoolofEconomicsandManagementXidianand DiversityUniversity
Organizational Cultures and Diversity School of Economics and Management Xidian University Organizational Culture Continued A philosophy regarding how employees and customers should be treated Rules that dictate the do’s and don’ts of employee behavior relating to: ◆ productivity ◆ customer relations Organizational climate ◆ How participants interact with each other, conduct themselves with customers
Organizational Cultures in MNCsAspects in determining MNC organizationalculture: The relationship between the employees and their organization The hierarchical system of authority that defines the roles ofmanagersandsubordinates The general views that employees hold about the MNC's purpose,destiny, goals, and their places in them4 types of organizational cultures: Family Eiffel Tower Guided Missile IncubatorOrganizationalCulturesandSchool of Economics and ManagementXidianUniversityDiversity
Organizational Cultures and Diversity School of Economics and Management Xidian University Organizational Cultures in MNCs ◆ Aspects in determining MNC organizational culture: The relationship between the employees and their organization The hierarchical system of authority that defines the roles of managers and subordinates The general views that employees hold about the MNC’s purpose, destiny, goals, and their places in them ◆ 4 types of organizational cultures: Family Eiffel Tower Guided Missile Incubator