che roles of an effective manager 一个有效经理的角色 a bridge between business goals and business results 连接经营目标与经营结果的一座桥梁 a bridge between employees and the top management 连接员工和高层管理的一座桥梁 a coach for employee development 员工发展的指导者 An initiator of continuous improvement 持续不断改进的倡导者 16
16 Carrefour The Roles Of An Effective Manager 一个有效经理的角色 A bridge between business goals and business results 连接经营目标与经营结果的一座桥梁 A bridge between employees and the top management 连接员工和高层管理的一座桥梁 A coach for employee development 员工发展的指导者 An initiator of continuous improvement 持续不断改进的倡导者
我的角色 Role 上级 Direct Reports 同级管理者 我 供应商及客户 eers Suppliers and Customers 下属 Subordinates
17 Carrefour 我的角色 My Role 上级 Direct Reports 下属 Subordinates 供应商及客户 Suppliers and Customers 同级管理者 Peers 我 I
Management of My Team 团队管理 Communication with the Team 团队沟通 Self management Management and 自我管理 Development of the Team 团队管理和发展 18
18 Carrefour Management Of My Team 团队管理 Management and Development of the Team 团队管理和发展 Communication with the Team 团队沟通 Self Management 自我管理
Communication with the team Communicati 团队沟通 Self Effective Communication skills 有效沟通技能 how to ask questions 如何提问 ☆ How to listen 如何倾听 Building relationships 建立关系 19 Carrefour
19 Carrefour Communication with the Team 团队沟通 Effective Communication Skills 有效沟通技能 ❖ How to ask questions 如何提问 ❖ How to listen 如何倾听 Building relationships 建立关系 Communication Self Development Team Development
hree Types of Questions Communicat 种不同类型的问题 Team elo opme ypes Features age 类型 特征 作用 Open Use"What,How,"Why,,&"Please Draw out others' feelings Questions使用“什么”,“如何”,“为什么”和“ and opinions 开放式问题请”等词语 发掘对方的想法和观点 Can 't be answered by Yes"orNo" 不能用“是”或“否”来回答 Probing Be more specific, using"How many", "How Narrow the focus Questions|long,“Who”;" Where,When”,etc 缩小所收集的信息范围 探究式问题更加具体化,使用“多少”,“多久”, 谁”,“哪里”,“何时”等词语 Can only be answered by Yes"or"No Restrict the information Questions只能用“是”或“否”来回答 you can gather 封闭式问题 限制所能收集信息的范围
20 Carrefour Three Types Of Questions 三种不同类型的问题 Types 类型 Features 特征 Usage 作用 Open Questions 开放式问题 Use “What”, “How”, “Why”, & “Please...” 使用“什么”，“如何”，“为什么”和“ 请”等词语 Can't be answered by "Yes" or "No" 不能用“是”或“否”来回答 Draw out others' feelings and opinions 发掘对方的想法和观点 Probing Questions 探究式问题 Be more specific, using “How many”, “How long”, “Who”, “Where”, “When”, etc. 更加具体化，使用“多少”，“多久”，“ 谁”，“哪里”，“何时”等词语 Narrow the focus 缩小所收集的信息范围 Closed Questions 封闭式问题 Can only be answered by "Yes" or "No" 只能用“是”或“否”来回答 Restrict the information you can gather 限制所能收集信息的范围 Communication Self Development Team Development