家乐福的使命 MISSION OF CARREFOUR OUR GO We aim to be an international force with a 我们的目 significant presence in each market. By constantly seeking to gain market share, we will strengthen the Group's independence and raise its value over the long term 我们的目标是成为一个国际性公司,并在每个 市场中占有重要比例。通过市场占有率的扩大 ,我们将不断加强公司的独立性及增加公司长 们的价值 期的企业价值。 We aim to develop mutually beneficial synergies with all our business partner. We seek to adapt to the specific environment of each country where we operate and to serve as a benchmark in terms of business values wherever we are present 我们强调协调与合作伙伴之间的关系,增进双 方共同的利益。我们要尽力融合各国特殊的环 境,成为同业间的楷模
6 Carrefour OUR GOAL 我们的目标 OUR VALUES |我们的价值 We aim to be an international force with a significant presence in each market. By constantly seeking to gain market share, we will strengthen the Group's independence and raise its value over the long term 我们的目标是成为一个国际性公司,并在每个 市场中占有重要比例。通过市场占有率的扩大 ,我们将不断加强公司的独立性及增加公司长 期的企业价值。 We aim to develop mutually beneficial synergies with all our business partner. We seek to adapt to the specific environment of each country where we operate and to serve as a benchmark in terms of business values wherever we are present. 我们强调协调与合作伙伴之间的关系,增进双 方共同的利益。我们要尽力融合各国特殊 的环 境,成为同业间的楷模。 家乐福的使命 MISSION OF CARREFOUR
Customer satisfaction 顾客满意 All Our Efforts must be Directed Towards Customers Satisfaction 我们的一切工作的核心 是为了让顾客满意 7 Carrefour
7 Carrefour 我们的一切工作的核心 是为了让顾客满意。 Customer Satisfaction 顾客满意 All Our Efforts Must Be Directed Towards Customers Satisfaction
Carrefour Concepts 家乐福的理念 Customer satisfaction First! 顾客的满意为优先 ☆ One stop shopping 次购足 ☆ Low price 超低售价 ☆ Free Parking 免费停车 今 Self service 自助式服务 .o Freshness and Quality 新鲜和品质
8 Carrefour Carrefour Concepts 家乐福的理念 Customer Satisfaction First! 顾客的满意为优先 ❖ One stop shopping 一次购足 ❖ Low price 超低售价 ❖ Free Parking 免费停车 ❖ Self Service 自助式服务 ❖ Freshness and Quality 新鲜和品质
Carrefour four policies 家乐福四大政策 Assets资产 開有器怨 Price 价格 Clean 干净 心Full F g Analysis of 心 Listen to customers 倾听客户需要 令 Know your staff H R Competitors survey竞争调查 了解员工 每月部门报 Train n React when disparities between budget and actual Management Level 培训 当财政预算与实际开销出现 管理层 .8 Communication n 不同时应作出反应 Initiative creative c|÷ Check follow-upof 好酃分买 主动性与创造性 检查跟踪工作程序 Link between management 财 °题棋最好的紧件 team and my te 务 ☆ Work on annual budget 制定年度财政预算 算理团队和我的团队之间的资源 对瓷粉桥科; g Check volume orders and sales quantities 检查销售量 push for promotions & Communication with negotiator 与谈判者交流 Merchandise商品 9
9 Carrefour Carrefour Four Policies 家乐福四大政策 Management Level 管理层 Assets 资产 Merchandise 商品 ❖ All Equipment in good condition 所有器材处于良好状态 ❖ Price 价格 ❖ Clean 干净 ❖ Full 满 ❖ Listen to customers 倾听客户需要 ❖ Competitors survey 竞争调查 F i n a n c e 财 务 ❖ Analysis of monthly Department bulletin 每月部门报告分析 ❖ React when disparities between budget and actual 当财政预算与实际开销出现 不同时应作出反应 ❖ Check follow-up of procedures 检查跟踪工作程序 ❖ Work on annual budget 制定年度财政预算 ❖ Get the best assortment 作出最好货品分类排列 ❖ get the best conditions 提供最好的条件 ❖ React to competitor's price level 对竞争对手的价格作出反应 ❖ Check volume orders and sales quantities 检查销售量 ❖ push for promotions 促销 ❖ Communication with negotiator 与谈判者交流 人力 资源 ❖ Know your staff 了解员工 ❖ Train 培训 ❖ Communication 交流 ❖ Initiative & creative 主动性与创造性 ❖ Link between management team and my team 管理团队和我的团队之间的 练习 R e s o u r c e H u m a n
Main responsibilities of a Sales manager 课长的主要职责 Assets资产 Human人员 tE Store clean and full 保持卖场整洁,商品充足 ° Good implantation respecting the price range根 Help the staff to have a commercial and 据不同价格档位,良好展示商 rofessional attitude in any case G Check the cleanliness ofthe uniform of the staff. 使员工在任何情况下要表现出商业人士的职 检查员工是否着装整洁 Storage well arrange information. 保持库存井井有条 传达有关家乐福店的信息 倾听顾客意见,作出积极反应”eh LG Give clear responsibilities to the staff. G Have a sales spirit 明确员工的上作职责 展现生意人的精神 ss Check weekly the punch card G Display with volume 每周检查工时卡 保持充足的商品展示 S Respect and make respecting the safety rules of Train your staff with a training plan 根据培训计划培训员工 遵守火灾和卫生等安全规章制度 React on the quality of the work of the staff.t根据 L Follow competitor"s price level 员工的工作质量作出反应 关注竞争对手的价格水准 GG Propose equipment investment 提议购置新设备 L Full respect of the regulation and law of China Carrefour's store procedures 完全遵守中国的法规和家乐福店的制 度 Have a store spirit 展现家乐福店的精神 10 Carrefour
10 Carrefour Main Responsibilities of a Sales Manager 课长的主要职责 Assets 资产 Store clean and full. 保持卖场整洁,商品充足 Good implantation respecting the price range.根 据不同价格档位,良好展示商品, Check the cleanliness of the uniform of the staff. 检查员工是否着装整洁 Storage well arranged. 保持库存井井有条 Listen to customers and react positively. 倾听顾客意见,作出积极反应 Have a sales spirit. 展现生意人的精神 Display with volume. 保持充足的商品展示 Respect and make respecting the safety rules of fire fighting and hygiene regulations. 遵守火灾和卫生等安全规章制度 Follow competitor‘s price level. 关注竞争对手的价格水准 Propose equipment investment. 提议购置新设备 Full respect of the regulation and law of China & Carrefour's store procedures. 完全遵守中国的法规和家乐福店的制度 Have a store spirit. 展现家乐福店的精神 Human 人员 Help the staff to have a commercial and professional attitude in any case. 使员工在任何情况下要表现出商业人士的职 业态度 Communicate store’s information. 传达有关家乐福店的信息 Give clear responsibilities to the staff. 明确员工的工作职责 Check weekly the punch card. 每周检查工时卡 Train your staff with a training plan 根据培训计划培训员工 React on the quality of the work of the staff.根据 员工的工作质量作出反应 Plan and propose promotion. 计划并推荐提升人员