Project Quality Management Processes Quality planning: identifying which quality standards are relevant to the project and how to satisfy them Quality assurance: evaluating overall project performance to ensure the project will satisfy the relevant quality standards Quality control: monitoring specific project results to ensure that they comply with the relevant quali ity standards while identifying ways to improve overall quality 2021/2/21 IP
2021/2/21 11 Project Quality Management Processes ◼ Quality planning: identifying which quality standards are relevant to the project and how to satisfy them ◼ Quality assurance: evaluating overall project performance to ensure the project will satisfy the relevant quality standards ◼ Quality control: monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality
7.3 Modern Quality Management 2021/2/21 P
2021/2/21 12 7.3 Modern Quality Management
Modern Quality Management Modern quality management requires customer satisfaction prefers prevention to inspection recognizes management responsibility for quality Noteworthy quality experts include Deming, Juran, Crosby, Ishikawa, Taguchi, and Feigenbaum 2021/2/21 IP
2021/2/21 13 Modern Quality Management ◼ Modern quality management ◼ requires customer satisfaction ◼ prefers prevention to inspection ◼ recognizes management responsibility for quality ◼ Noteworthy quality experts include Deming, Juran, Crosby, Ishikawa, Taguchi, and Feigenbaum
Quality Experts Deming(戴明) was famous for his work in rebuilding Japan and his 14 points Juran(t) wrote the Quality Control Handbook and 10 steps to quality improvement crosby(克鲁斯比) wrote Quality is Free and suggested that organizations strive for zero defects Ishikawa(石川馨) developed the concept of quality circles and using fishbone diagrams Taguchi(田口宏) developed methods for optimizing the process of engineering experimentation Feigenbaum(菲根堡姆) developed the concept of total quality control 2021/2/21 IP
2021/2/21 14 Quality Experts ◼ Deming(戴明) was famous for his work in rebuilding Japan and his 14 points ◼ Juran(朱兰) wrote the Quality Control Handbook and 10 steps to quality improvement ◼ Crosby(克鲁斯比) wrote Quality is Free and suggested that organizations strive for zero defects ◼ Ishikawa(石川馨) developed the concept of quality circles and using fishbone diagrams ◼ Taguchi(田口宏一) developed methods for optimizing the process of engineering experimentation ◼ Feigenbaum(菲根堡姆) developed the concept of total quality control
Sample Fishbone or Ishikawa Diagram Training User did not reset password System Hardware User did not check box to save password User keeps forgetting password Problem: Users cannot get into Not system enoug memory Processor Not enoug h hard disk too slow storage Software Users Hardware 2021/2/21 IP
2021/2/21 15 Sample Fishbone or Ishikawa Diagram