Opening case Read the opening case on pp. 174-175 What are some of the quality problems in this case? Which problems would be most difficult to fix? How would you proceed if you were Scott daniels? 2021/2/21 IP,5
2021/2/21 6 Opening Case ◼ Read the opening case on pp. 174-175 ◼ What are some of the quality problems in this case? ◼ Which problems would be most difficult to fix? ◼ How would you proceed if you were Scott Daniels?
Quality of IT Projects Many people joke about the poor quality of IT products People seem to accept systems being down occasionally or needing to reboot their pcs a There are many examples in the news about quality problems related to It But quality is very important in many It projects 2021/2/21 IP
2021/2/21 7 Quality of IT Projects ◼ Many people joke about the poor quality of IT products ◼ People seem to accept systems being down occasionally or needing to reboot their PCs ◼ There are many examples in the news about quality problems related to IT ◼ But quality is very important in many IT projects
7.2 What Is Project Quality Management? 2021/2/21 P
2021/2/21 8 7.2 What Is Project Quality Management?
Project Quality Management The International Organization for Standardization(iso) defines quality as the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs Other experts define quality based on conformance to requirements: meeting written specifications fitness for use: ensuring a product can be used as it was intended 2021/2/21 P
2021/2/21 9 Project Quality Management ◼ The International Organization for Standardization (ISO) defines quality as the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs ◼ Other experts define quality based on ◼ conformance to requirements: meeting written specifications ◼ fitness for use: ensuring a product can be used as it was intended
Need to Understand stakeholder Expectations and view of Quality One of your neighbors just bought an expensive"car. How much did it cost? You had to wait in line a "long time. " How long did you wait? You applied for a job, and the response letter said they' d get back to you "in the near future. When will they get back to you? Your boss is really old. How old is he/ she? 2021/2/21 IP 10
2021/2/21 10 Need to Understand Stakeholder Expectations and View of Quality ◼ One of your neighbors just bought an “expensive” car. How much did it cost? ◼ You had to wait in line a “long time.” How long did you wait? ◼ You applied for a job, and the response letter said they’d get back to you “in the near future.” When will they get back to you? ◼ Your boss is “really old.” How old is he/she?