MODERN MANAGEMENT 5.Social responsiveness: The greater the degree of effectiveness and efficiency,the more socially responsive the prganization is said to be.The next three sections address the following issues: I.Determining whether a social responsibility exists 2.Social responsiveness and decision making 3.Approaches to meeting social responsibilities
Modern management 5.Social responsiveness： ▪ The greater the degree of effectiveness and efficiency, the more socially responsive the organization is said to be. The next three sections address the following issues: ▪ 1. Determining whether a social responsibility exists ▪ 2. Social responsiveness and decision making ▪ 3. Approaches to meeting social responsibilities
MODERN MANAGEMENT Determining Whether a Social Responsibility Exists One challenge facing managers who are attempting to be socially responsive is to determine which specific social obligations are implied by their business situation. Managers of successful organizations typically have many different stakeholders to consider: TABLE 3.2 Stakeholders of a Typical Modern Organization and Examples of Social Obligations Managers Owe to Them Stakeholder Social Obligations Owed Stockholders/owners of the organization To increase the value of the organization Suppliers of materials To deal with them fairly Banks and other lenders To repay debts Government agencies To abide by laws Employees and unions To provide safe working environment and to negotiate fairly with union representatives Consumers To provide safe products Competitors To compete fairly and to refrain from restraints of trade Local communities and society at large To avoid business practices that harm the environment
Modern management Determining Whether a Social Responsibility Exists One challenge facing managers who are attempting to be socially responsive is to determine which specific social obligations are implied by their business situation. Managers of successful organizations typically have many different stakeholders to consider:
MODERN MANAGEMENT 6.Social Responsiveness and Decision Making No action on No this issue 1.Does a social responsibility Yes really oxist in this case? No 2 2.Does the firm have a right to Yes undertake this action? No 3） 3.Does an assessment of all interests indicate that the Yes action is desirable? No (4A No 4 4.Do benefits outweigh costs? 4A.Can subcontracting or other Yes Yes means reduce the Consider such means Yes Yes 5.Could this action be better No handled by other parties who are willing to undertake the No task! 6 6.Can we bear the cost of this Yes action? FIGURE 3.1 No No No 7B A 7 7.Do we possess the managerial Flowchart of social responsibility Yes competence to do the job? 7A.Can we acquire needed decision making that generally Yes competer e through training will enhance the social Consider or recruitment? such means 7B.Can we subcontract the responsiveness of an organization Undertake the proposed 4Gt100
Modern management 6. Social Responsiveness and Decision Making