The legislationofqualitys“anti-unfair competition law"productqualitylaw"consumer's interest protection law"“Quality revitalization0utline’（1996～2010）;'Quality revitalization outline "" put forward the main goals ofquality revitalization in our country at present stage : After5~15 years of efforts, improve the overall quality of China'smajor industrial and corporate quality management levelfundamentally, So that our product quality , engineering qualityand service quality has leapt to a new level.the quality environment of our country at present
The legislation of quality: the quality environment of our country at present • “anti-unfair competition law” • “product quality law ” • “consumer's interest protection law ” • “Quality revitalization outline ” （1996～2010）； “Quality revitalization outline ” put forward the main goals of quality revitalization in our country at present stage ：After 5～15 years of efforts, improve the overall quality of China's major industrial and corporate quality management level fundamentally, So that our product quality , engineering quality and service quality has leapt to a new level
DefinitionofqualityThe definition of quality under IS09000:2000 is :the degree that a set of inherent characteristics meet requirementsThe definition of quality under IS08402-1994Qualitymanagement and quality assurance terms’ is :Quality is a reflection of entity (product, process or activity ,etc. ) capabilities to meet explicit and implicit needs quality
quality Definition of quality The definition of quality under ISO8402-1994 “Quality management and quality assurance terms” is : Quality is a reflection of entity ( product, process or activity , etc. ) capabilities to meet explicit and implicit needs . The definition of quality under ISO9000:2000 is : the degree that a set of inherent characteristics meet requirements
entity (item): “cthings that can describe and studyindependently ", entities can be active or process , can beproducts , can be organization, system, or people , also canbe any combination of the foregoing.requirements: include “ clearly needs "and “ implied needs"To make the “ requirements " can be practical used ， weshould be transformed into quality requirements generallyThe so-called quality requirements , Refers to convertedneed express or requirements to a set of quantitative orqualitative regulation requirements of entity features, tomake it happen and examination 2qualityand quality characteristics: noun annotations
quality and quality characteristics:noun annotations entity (item): “things that can describe and study independently ” ，entities can be active or process ， can be products ，can be organization, system, or people ，also can be any combination of the foregoing. requirements: include “ clearly needs ” and “ implied needs ”. To make the “ requirements ” can be practical used ，we should be transformed into quality requirements generally . The so-called quality requirements ，Refers to “converted need express or requirements to a set of quantitative or qualitative regulation requirements of entity features，to make it happen and examination
clearly needs :The needs that have been made in standards, specificationsdrawings, technical requirements and other files ;implied needs :1. The customer and the social expectations of the entity:2. People recognized, self-evident, no specific needs:qualityand quality characteristics: noun annotations
quality and quality characteristics: noun annotations clearly needs : The needs that have been made in standards, specifications, drawings, technical requirements and other files ； implied needs : 1、The customer and the social expectations of the entity; 2、People recognized, self-evident, no specific needs;
Quality not only includes the result for the activity or process,but also includes their formation and implementation ofactivities and process itself Quality not only includes the product quality, but alsoincludes the work quality in the process of their formation andimplementation;Quality is not only to meet the needs of customers, but also tomeet the needs of society, and make customers, employees,owners, suppliers and society benefit; (stakeholder) Quality problem not only exists in the industry, but alsoexists in the service industry and other industriesqualitySEIVICEWOIKprouuctPTOCCSSqualityqualityqualityqualityThe concept of qualitycharacteristics
The concept of quality characteristics ❑ Quality not only includes the result for the activity or process, but also includes their formation and implementation of activities and process itself; ❑ Quality not only includes the product quality, but also includes the work quality in the process of their formation and implementation; ❑Quality is not only to meet the needs of customers, but also to meet the needs of society, and make customers, employees, owners, suppliers and society benefit; (stakeholder) ❑ Quality problem not only exists in the industry, but also exists in the service industry and other industries. product quality service quality process quality work quality quality