The definition of quality under ISO/DIS9000 is :A set of inherent characteristics of product, system or processthat the ability to meet the requirements of customers and otherinterested parties.Products:including hardware, software, processes, materials and services.Quality not only refers to the product quality, but also includs quality systemand process;Quality is not onlyto meet the requirements of customers,but also meet therequirements ofrelated parties;Customer: refers to the organizations or individuals receive products. Customersinclude consumers, shoppers, end users, retailers, beneficiaries and purchaser;related parties: refers to the organization's performance or achievements haveinterests of individuals and groups, including customers, owners, employees,suppliers, Banks, industry associations, partners, and society;Requirements:indicate,habits of implicit or must fulfill the requirements orexpectations. Specific requirements can be represented using modifiers, such asproduct requirements, quality system requirements and customer requirements.CThe concept of quality characteristics
The concept of quality characteristics Products: including hardware, software, processes, materials and services. The definition of quality under ISO/DIS9000 is : A set of inherent characteristics of product, system or process that the ability to meet the requirements of customers and other interested parties. Quality not only refers to the product quality, but also includs quality system and process; Quality is not only to meet the requirements of customers, but also meet the requirements of related parties; Customer: refers to the organizations or individuals receive products. Customers include consumers, shoppers, end users, retailers, beneficiaries and purchaser; related parties: refers to the organization's performance or achievements have interests of individuals and groups, including customers, owners, employees, suppliers, Banks, industry associations, partners, and society; Requirements: indicate, habits of implicit or must fulfill the requirements or expectations. Specific requirements can be represented using modifiers, such as product requirements, quality system requirements and customer requirements
Pr0Juct81S08402:1994defineThe result of the activity or process;.hardware:Withaspecific shapeof separabletangibleproductssoftware:Through bearing media information form a kindof knowledge product, can expressed asa concept, journals,orclassificationapplicationform'processed material : Turning raw materials into apredetermined stateoftangibleproducts·Service:Tomeet the needs of customers, the activities of thecontact between the supplier and customerand supplierinternalactivity generated by the resultsProducts
Products:ISO8402:1994 The result of the activity or process; Products •hardware：With a specific shape of separable tangible products. • software：Through bearing media information form a kind of knowledge product, can expressed as a concept, journals, or application form. •processed material ：Turning raw materials into a predetermined state of tangible products. •Service：To meet the needs of customers, the activities of the contact between the supplier and customer and supplier internal activity generated by the results. define classification
Product qualityProduct quality is refers to the products can satisfy the userequirement of features. Generally include performance,reliability, service life, security,economy,and theappearance quality, etc.①Performance. According to the function of products using theobjective requirements,including normal performance, specialperformance,efficiency etc.②Life.The period of the goods can be normal use. Includes both life andstorage life. service life is the productunder prescribed conditions meet thefunctional requirements of your working time. Storage life is refers to theproducts under prescribed conditions not failure of the function stored totaltime. Pharmaceutical products more stringent regulations in this respect.Product quality
Product quality Product quality is refers to the products can satisfy the use requirement of features. Generally include performance, reliability, service life, security, economy, and the appearance quality, etc. ①Performance. According to the function of products using the objective requirements, including normal performance, special performance, efficiency etc. ②Life.The period of the goods can be normal use. Includes both life and storage life. service life is the product under prescribed conditions meet the functional requirements of your working time. Storage life is refers to the products under prescribed conditions not failure of the function stored total time. Pharmaceutical products more stringent regulations in this respect. Product quality
ProductqualityReliability. Namely product and specified conditions, within the timerequired to complete required function.Especially for mechanical andelectrical products, reliability is one of the main quality indicators in useprocess.@Security. The products in the process of circulation and use the degree ofsecurity. Generally very strict, as the key features and need absolute guaranteeeconomy. The total cost of the product life cycle, including productioncostand use cost.@appearance quality. Refers to the appearance of the product,aesthetics, shape, decoration, style, color, packing and so on .Product quality
Product quality ③Reliability. Namely product and specified conditions, within the time required to complete required function. Especially for mechanical and electrical products, reliability is one of the main quality indicators in use process. ④Security. The products in the process of circulation and use the degree of security. Generally very strict, as the key features and need absolute guarantee. ⑤economy. The total cost of the product life cycle, including production cost and use cost. ⑥appearance quality. Refers to the appearance of the product, aesthetics, shape, decoration, style, color, packing and so on . Product quality
Product qualityThe concept of product quality, in different historical periodshave different requirements. With the different development levelof productive forces and restricted by various factors, people willput forward different requirements for product qualityProduct quality
Product quality The concept of product quality, in different historical periods have different requirements. With the different development level of productive forces and restricted by various factors, people will put forward different requirements for product quality. Product quality