RPD Process 16.422 Boundary conditions: expertise, time-pressure uncertainty/ill-defined goals Recognition Situation Understanding plausible goals critical cues expectancies typical actions · Serial evaluation Mental simulation
RPD Process 16.422 • Boundary conditions: expertise, time-pressure, uncertainty/ill-defined goals • Recognition • Situation Understanding – plausible goals – critical cues – expectancies – typical actions • Serial Evaluation • Mental Simulation
Coping With Uncertainty 16.422 Inadequate understanding, lack of information conflicted alternatives RAWFS heuristic Reducing uncertainty Gathering more information Assumption-based reasoning Filling in gaps Weighing pros and cons Forestalling Anticipate undesirable consequences Suppressing uncertainty Rationalization
Coping With Uncertainty • Inadequate understanding, lack of information, conflicted alternatives • RAWFS heuristic – Reducing uncertainty • Gathering more information – Assumption-based reasoning • Filling in gaps – Weighing pros and cons – Forestalling • Anticipate undesirable consequences – Suppressing uncertainty • Rationalization 16.422