Introduction to Essentials for Information Systems Eleventh Edition Chapter Decision Support Systems
Eleventh Edition 1 Introduction to Essentials for Information Systems C h a p t e r 9 Decision Support Systems
James A.O'Brien Introduction to Essentials for Information Systems Eleventh Edition Chapter Objectives Identify the changes taking place in the form and use of decision support in e-business enterprises. Identify the role and reporting alternatives of management information systems. 0 Describe how online analytical processing can meet key information needs of managers. Explain the decision support system concept and how it differs from traditional management information systems
James A. O’Brien Introduction to Essentials for Information Systems Eleventh Edition 2 Chapter Objectives • Identify the changes taking place in the form and use of decision support in e-business enterprises. • Identify the role and reporting alternatives of management information systems. • Describe how online analytical processing can meet key information needs of managers. • Explain the decision support system concept and how it differs from traditional management information systems
James A.O'Brien Introduction to Essentials for Information Systems Eleventh Edition Chapter Objectives Explain how the following information systems can support the information needs of executives, managers,and business professionals: -A)Executive Information Systems -B)Enterprise Information Portals -C)Enterprise Knowledge Portals Identify how neural networks,fuzzy logic,genetic algorithms,virtual reality,and intelligent agents can be used in business. Give examples of several ways expert systems can be used in business decision-making situations
James A. O’Brien Introduction to Essentials for Information Systems Eleventh Edition 3 Chapter Objectives • Explain how the following information systems can support the information needs of executives, managers, and business professionals: – A) Executive Information Systems – B) Enterprise Information Portals – C) Enterprise Knowledge Portals • Identify how neural networks, fuzzy logic, genetic algorithms, virtual reality, and intelligent agents can be used in business. • Give examples of several ways expert systems can be used in business decision-making situations
James A.O'Brien Introduction to Essentials for Information Systems Eleventh Edition e-Business Decision Support Applications Supply Chain Enterprise Performance Management Monitoring Employee- Customer Manager/ Situation:What-if Customer/Partner Relationship Scenario Analysis Management Knowledge/lnnovation Management
James A. O’Brien Introduction to Essentials for Information Systems Eleventh Edition 4 e-Business Decision Support Applications Customer Relationship Management Situation: What-if Scenario Analysis Supply Chain Management Knowledge/Innovation Management Enterprise Performance Monitoring EmployeeManager/ Customer/Partner
James A.O'Brien Introduction to Essentials for Information Systems Eleventh Edition Decisions in the e-Business Decision Characteristics Unstructured Strategic Management Decisions Semi-structured Tactical Information Management Structured Operational Management
James A. O’Brien Introduction to Essentials for Information Systems Eleventh Edition 5 Decisions in the e-Business Strategic Management Tactical Management Operational Management Decision Characteristics Unstructured Semi-structured Structured