第16章质量管理 Ouality Management
第16章 质量管理 Quality Management
本章概要 Total Quality Management (TQM) Theory of Process Management The Theory of Control Charts Common Cause Variation Vs Special Cause Variation Control Charts for the Proportion of Nonconforming Items Process Varia bility Control charts for the Mean and the range
本章概要 • Total Quality Management (TQM) • Theory of Process Management • The Theory of Control Charts Common Cause Variation Vs Special Cause Variation • Control Charts for the Proportion of Nonconforming Items • Process Variability • Control charts for the Mean and the Range
Themes of Quality Management 质量管理主题 1. Primary Focus on Process Improvement 2. Most Variation in Process due to System 3. Teamwork is Integral to Quality Management 4. Customer Satisfaction is a Primary goal 5. Organization Transformation Necessary 6. Remove Fear 7. Higher Quality Costs Less
Themes of Quality Management 质量管理主题 1. Primary Focus on Process Improvement 2. Most Variation in Process due to System 3. Teamwork is Integral to Quality Management 4. Customer Satisfaction is a Primary Goal 5. Organization Transformation Necessary 6. Remove Fear 7. Higher Quality Costs Less
14个要点 Point 1 Create Consistency of Purpose Act Plan Study Do The Shewhart-Deming Cycle Focus on Constant Improvement
一、14个要点: Point 1 Create Consistency of Purpose Plan Study Do Act The Shewhart-Deming Cycle Focus on Constant Improvement
Points 2 and 3 Point 2. Adopt New Philosophy Better to be proactive and change before crisis occurs Point 3. Cease Dependence on Mass Inspection to Achieve Quality Any Inspection whose purpose is improve quality is too late
Points 2 and 3 Point 2. Adopt New Philosophy Better to be proactive and change before crisis occurs. Point 3. Cease Dependence on Mass Inspection to Achieve Quality Any Inspection whose purpose is to improve quality is too late