Causesof Job SatisfactionPay influences job satisfaction only toa point.After about S40,000 a year, there is no relationshipbetween amount of pay and job satisfactionPersonality can influence jobsatisfaction.Negative people are usually not satisfied with their jobs
Pay influences job satisfaction only to a point. After about $40,000 a year, there is no relationship between amount of pay and job satisfaction. Personality can influence job satisfaction. Negative people are usually not satisfied with their jobs. Causes of Job Satisfaction
How Employees Can ExpressDissatisfactionExitVoiceBehavior directed towardXActive and constructiveleaving the organizationattemptsto improveconditionsLoyaltyNeglectPassively waiting forAllowing conditions toconditions to improveworsen
How Employees Can Express Dissatisfaction Exit Behavior directed toward leaving the organization Voice Active and constructive attempts to improve conditions Neglect Allowing conditions to worsen Loyalty Passively waiting for conditions to improve
The EffectofJob Satisfaction onPerformanceSatisfaction and ProductivitySatisfied workers are more productive AND moreproductive workers are more satisfied!XWorker productivity is higher in organizations with moresatisfied workers.Satisfaction and AbsenteeismSatisfied employeeshavefeweravoidableabsences.Satisfaction and TurnoverSatisfied employees are less likelyto quit. Organizations takeactions toretain highperformers and toweed out lower performers
The Effect of Job Satisfaction on Performance Satisfaction and Productivity Satisfied workers are more productive AND more productive workers are more satisfied! Worker productivity is higher in organizations with more satisfied workers. Satisfaction and Absenteeism Satisfied employees have fewer avoidable absences. Satisfaction and Turnover Satisfied employees are less likely to quit. Organizations take actions to retain high performers and to weed out lower performers
Job Satisfaction and CustomerSatisfactionSatisfaction and Customer SatisfactionSatisfied workers provide better customer serviceSatisfied employees increase customersatisfaction because:They are more friendly, upbeat, and responsive.They are less likely to turnover, which helps build long-termcustomerrelationshipsTheyareexperienced.Dissatisfied customers increase employeejob dissatisfaction
Job Satisfaction and Customer Satisfaction Satisfaction and Customer Satisfaction Satisfied workers provide better customer service. Satisfied employees increase customer satisfaction because: They are more friendly, upbeat, and responsive. They are less likely to turnover, which helps build long-term customer relationships. They are experienced. Dissatisfied customers increase employee job dissatisfaction
EmotionsEmotions are intensefeelings that aredirected at someone andsomething.* Emotions are reactionsto an object, not a trait.中华助信门
Emotions Emotions are intense feelings that are directed at someone and something. Emotions are reactions to an object, not a trait