Workforce view I am proud to be an employee and feel my skills are valued as a resource for the company I enjoy coming to work everyday and understand how my work adds value for customers Continuous and cross-functional training helps empower me to make decisions and create a leaner enterprise I can get the necessary information for decision making When i need it and how i need it I am rewarded both as an individual and as a team member for my contributions OUTCOMES Better worker retention >Fewer sick/absent days More innovation >Greater productivity D. Nightingale-@ 2002 Massachusetts Institute of Technology
11 - D. Nightingale - © 2002 Massachusetts Institute of Technology Workforce View I am proud to be an employee and feel my skills are valued as a resource for the company I enjoy coming to work everyday and understand how my work adds value for customers Continuous and cross-functional training helps empower me to make decisions and create a leaner enterprise I can get the necessary information for decision making when I need it and how I need it I am rewarded both as an individual and as a team member for my contributions OUTCOMES: ¾Better worker retention ¾Fewer sick/absent days ¾More innovation ¾Greater productivity
Senior Leadership view Balance needs of all stakeholders and encourage value creation throughout the enterprise Create a shared vision of the enterprise with value defined for all stakeholders Establish a process-based enterprise using integrated teams that are aligned with customer value streams Strategic goals and enterprise metrics are created and understood by all levels of the organization Organizational learning is encouraged and best- practice/lessons learned information disseminated OUTCOMES >Long-term corporate leadership >Better executive compensation 12-D. Nightingale@ 2002 Massachusetts Institute of Technology
12 - D. Nightingale - © 2002 Massachusetts Institute of Technology Senior Leadership View Balance needs of all stakeholders and encourage value creation throughout the enterprise Create a shared vision of the enterprise with value defined for all stakeholders Establish a process-based enterprise using integrated teams that are aligned with customer value streams Strategic goals and enterprise metrics are created and understood by all levels of the organization Organizational learning is encouraged and bestpractice/lessons learned information disseminated OUTCOMES: ¾Long-term corporate leadership ¾Better executive compensation