上浒充通大学 SHANGHAI JIAO TONG UNIVERSITY Project Management Dr.HU Hao 六漏 School of Naval Architecture Ocean and Civil Engineering Shanghai Jiao Tong University 2012
Project Management Dr. HU Hao School of Naval Architecture Ocean and Civil Engineering Shanghai Jiao Tong University 2012
上游充通大学 SHANGHAI JLAO TONG UNIVERSITY Part 3 THE KEY TO PROJECT SUCCESS Chapter 12 Project Communication and Documentation
Part 3 THE KEY TO PROJECT SUCCESS Chapter 12 Project Communication and Documentation
上游充通大粤 SHANGHAI JIAO TONG UNIVERSITY Learning Objectives Suggestions for enhancing personal communications Effective listening Various types of project meetings Formal project presentations Project reports Project documentation Collaborative communication tools
Learning Objectives Suggestions for enhancing personal communications Effective listening Various types of project meetings Formal project presentations Project reports Project documentation Collaborative communication tools
图 上游充通大学 Personal Communication SHANGHAI JIAO TONG UNIVERSITY Can occur through words or nonverbal behavior. Can be face to face or use some other medium. Can be oral or written
Personal Communication Can occur through words or nonverbal behavior. Can be face to face or use some other medium. Can be oral or written
上游充通大粤 Personal Communication(Cont.) SHANGHAI JIAO TONG UNIVERSITY ©Oral Communication Provides a forum for discussion. Body language and tone are important. Body language can be used by the listener to give feedback to the speaker. Body language can be positive or negative. Awareness of other cultures'customs is important. One must not to use offensive remarks. Oral communication should be straightforward. The timing of oral communication is important
Personal Communication (Cont.) Oral Communication • Provides a forum for discussion. • Body language and tone are important. • Body language can be used by the listener to give feedback to the speaker. • Body language can be positive or negative. • Awareness of other cultures’ customs is important. • One must not to use offensive remarks. • Oral communication should be straightforward. • The timing of oral communication is important