上游充通大粤 Personal Communication (Cont.) SHANGHAI JLAO TONG UNIVERSITY Written Communication Carried out through internal memos and external letters. Are ways to efficiently communicate with a group. May be appropriate as a follow-up to a face-to-face conversation or a phone call. ● Should be used mostly to inform,confirm,and request. Should be clear and concise
Personal Communication (Cont.) Written Communication • Carried out through internal memos and external letters. • Are ways to efficiently communicate with a group. • May be appropriate as a follow-up to a face-to-face conversation or a phone call. • Should be used mostly to inform, confirm, and request. • Should be clear and concise
图 上游充通大粤 SHANGHAI JLAO TONG UNIVERSITY Effective Listening The heart of communication is not words,but understanding. Not only to be understood,but also to understand. Half of making communication effective is listening
Effective Listening The heart of communication is not words, but understanding. Not only to be understood, but also to understand. Half of making communication effective is listening
上游充通大粤 Effective Listening (Cont.) SHANGHAI JIAO TONG UNIVERSITY Common Barriers to Effective Listening: ●Pretending to listen ·Distractions Bias and closed-mindedness ●Impatience Jumping to conclusions
Effective Listening (Cont.) Common Barriers to Effective Listening: • Pretending to listen • Distractions • Bias and closed-mindedness • Impatience • Jumping to conclusions
上游充通大粤 Effective Listening (Cont.) SHANGHAI JIAO TONG UNIVERSITY Improving Listening Skills Focus on the person talking. Engage in active listening. ·Ask questions. Don't interrupt
Effective Listening (Cont.) Improving Listening Skills • Focus on the person talking. • Engage in active listening. • Ask questions. • Don’t interrupt
上游充通大粤 SHANGHAI JIAO TONG UNIVERSITY Meetings Types of Project Meetings: 因、 Status review meetings ④ Problem-solving meetings Technical design review meetings
Meetings Types of Project Meetings: Status review meetings Problem-solving meetings Technical design review meetings